Business Development Associate

Department: Pet store, Pharmacy & Billing

Reporting to: Director/ Hospital Operations Manager

KEY RESPONSIBILITIES

Business Development

-          Identify and develop new business opportunities across our veterinary healthcare services

-          Build and manage a robust sales pipeline through prospecting, networking, partnerships, and referrals

-          Identify new verticals, services, and partnerships to drive long-term growth

-          Cultivate relationships with corporate clients, institutions, pet communities, and strategic partners

Sales Strategy & Execution

-          Develop and implement sales strategies aligned with organizational growth goals

-          Collaborate with the marketing team to create compelling sales pitches, proposals, and campaigns

-          Translate client insights into strategic recommendations for service improvements

-          Maintain detailed records of sales activities and client engagement via CRM platforms

Sales Team Development & Training

-          Build and structure a high-performing sales team

-          Train and mentor team members in business development and client acquisition

-          Establish performance frameworks, sales targets, and reporting structures

-          Develop training programs focused on consultative selling capabilities

Cross-Department Stakeholder Management

-          Work with veterinary teams and hospital management to ensure seamless service delivery

-          Partner with marketing to refine messaging based on sales engagement insights

-          Act as a bridge between client expectations and service delivery

Market Intelligence & Industry Engagement

-          Monitor trends within the veterinary healthcare ecosystem and pet care industry

-          Represent the organization at industry events, conferences, and networking forums

-          Build and maintain relationships with key stakeholders across the ecosystem

ESSENTIAL QUALIFICATIONS

·         Minimum of 3 years client contact or sales experience is preferred as a Business Development Associate role or similar role.  

·         Undergraduate degree/ or equivalent combination of training and experience/ post graduate in Business Administration, Marketing, or related field

·         Strong vendor management and negotiation skills

·         Clear, confident and persuasive presentation and communication style. 

·         Excellent verbal and written communication skills 

DESIRABLE QUALIFICATIONS:

·         Experience working in healthcare, veterinary services, hospitality, or service-based industries

·         Experience using CRM tools (e.g. Zoho or similar)

·         Exposure to B2B, B2C or services-based sales environments

·         Experience building sales teams

What you’ll be doing:

• Drive membership growth
  

·         Assist in identifying and developing new business opportunities

• Prepare sales presentations, proposals, and reports
  
• Conduct market research to identify trends and potential clients
  

·         Collaborate with marketing and product teams to support campaigns

• Lead high-impact sales conversations (in person)
  
• Consistently hit and exceed monthly targets
  
• Generate referrals and build long-term relationships
  

What we’re looking for:

• Sales experience
  
• Relentless drive, resilience, and a competitive edge
  
• Coachable attitude with a strong desire to improve
  
• High energy and natural relationship-building ability
  
• Genuine interest in business, success, and personal growth