Special Account Representative

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels.  Carpenter Technology’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets.  Building on its history of innovation, Carpenter Technology’s wrought, and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. 

Speical Account Representative

Primary Responsibilities

• Serve as a liaison between the customer and Carpenter, providing total account management and support. This includes understanding customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecasting, and specification interpretation (with support as needed).

• Take ownership and accountability for all processes related to the daily activities of assigned accounts.

• Develop, maintain, and grow relationships with internal departments to promptly resolve a wide range of customer concerns, including logistics, planning, inventory, technical requirements, contract review, and pricing.

• Participate in transactional improvement projects within customer service with a focus on cost reduction, productivity improvement, and enhancing customer satisfaction.

• Engage in departmental and cross-functional training to deepen understanding of Carpenter’s systems, products, and processes.

• Review daily activity reports and message queues, taking appropriate and timely action.

• Create and maintain customer-specific account documentation.

• Initiate proactive outreach to new and existing accounts in alignment with selling and service strategies.

• Ensure compliance with all corporate, departmental, quality, and regulatory policies.

• Perform all other duties and special projects as assigned.

Requirements

• Associate or bachelor’s degree in business preferred; High School diploma required.

• 3+ years of customer account management experience, preferably in a manufacturing environment.

• Ability to work a hybrid schedule in either Raleigh, NC or Reading, PA (required).

• Collaborate with assigned Outside Sales Representative to document an annual plan and provide quarterly updates when applicable.

• Participate in weekly team meetings (on a rotating basis) and communicate follow-up actions to the broader team.

• Attend quarterly company-wide employee webcasts.

Skills and Competencies

• Technical Proficiency

• Strong computer literacy: Internet navigation, Microsoft Office (Word, Excel, PowerPoint), database systems, and mainframe applications.

• Proficient in using established Data Warehouse reports and all databases related to customer service.

• Knowledge of SOPs for order entry and inquiry (IREP), error resolution in message queues, and creation of OMOES Masters and details.

• Customer & Account Management

• Solid understanding of the processes required to service accounts.

• Ability to create and maintain customer-specific documentation.

• Experience managing customer inquiries and concerns with professionalism and accuracy.

• Proactive and consistent customer support, balancing customer needs with Carpenter’s business goals.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.