Business Development Account Manager

Crown Technical Systems, a Flex Company, is a leading manufacturer of power distribution and control equipment, specializing in: Relay Panels, Switchgear, Control Enclosures and Custom Substation Enclosures.  Over the years, Crown has expanded its product line and geographic footprint, including facilities in Fontana, CA, Dallas, TX, and Toronto, ON.  Crown’s mission is to make the power grid safe, smart, dependable, and secure, and its solutions are tailored for utilities, data centers, renewables, industrial, and transportation sectors. 

As a Business Development Account Manager based in Dallas, TX your day will blend strategic planning, client engagement, and cross-functional collaboration.  You’ll start by reviewing pipeline activity and preparing reaching out to prospective and current clients. Most days would involve onsite meetings, where you assess customer needs and present tailored solutions. You’ll work closely with engineering, estimating, and marketing teams to align offerings with client expectations.

Expect to travel up to 50% of the time to customer sites, factories, and industry events. In the afternoon, you’ll manage CRM updates, track performance metrics, and participate in internal strategy sessions. Evenings may include networking or follow-ups to advance deals and build lasting relationships.

What a typical day looks like:

• Plan and prioritize personal sales activities and customer/prospective customer contact towards achieving acknowledge business aims, including costs and sales.

• Maintain and develop current and new customer relationships to optimize quality of service, business growth, and customer satisfaction.

• Use customer/potential customer contact tools and systems where available, and update relevant information held in these systems.

• Plan/carry out/hold up local marketing activities to acknowledge budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g., product launches, promotions, advertising, exhibitions and telemarketing.

• Study and learn all parts if the sales process including but not limited to, services offered, financial offers, contract terms and negotiation, trade compliance, after market services.

• Acknowledge to and follow up sales enquiries using appropriate methods.

• Contribute with other business development and accounts to ensure all services are presented to target customers.

• Monitor and report on market and contender activities and provide relevant reports and information.

• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

• Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.

The experience we are looking to add to our team:

• A Bachelor’s degree in Engineering or a related field aligned with the company’s products and services is preferred.

• Minimum of five years of experience in product sales, technical account management, or a related role is required, ideally within industries such as utilities, manufacturing, or infrastructure solutions.

• Proven ability to communicate effectively with end-users, understand their technical and operational needs, and drive solutions that lead to successful deal closures.

• Ability to respond effectively to the most sensitive inquiries or complaints.

• Ability to research target companies through electronic means as well through series of inquiries to target employees and industry partners.

• Ability understand target’s supply chain challenges.