Business Dev Mgr OCI

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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DUTIES & RESPONSIBILITIES

Research and continually source for new revenue opportunities and methods within assigned accounts to achieve sales goals.  Retain and manage business relationships for each travel agency and TO while developing personalized approach to help maximize profits.  Generate ideas and strategies to actively participate in travel agency and TO growth.

Drive account behaviors through a keen understanding of their channel/country, various business models (wholesalers, tour operators, etc.), how they market/operate and determine what is needed to optimize organization’s relationship. Align behaviors while maximizing revenue potential and attract the right customer type. Provide data analytic capabilities to help travel partners remain focused and on track to exceed territory revenue objectives and goals.

Analyze sales distribution structure in each assigned country and make recommendations as to how structure can be strengthened or present alternative structure(s) which would be more effective and source incremental guests.

Service travel agency/TA needs via problem resolution utilizing knowledge of company products, services and support from headquarter-based sales team. Follow-up and ensure facilitation of problem through to resolution in a timely fashion. 

Develop a plan to remain accessible to travel partners and maintain open communication channels.  Develop a personal plan to meet customer expectations for accessibility consistent with company 24 hour turn-around practices.

Plan, create and implement an annual territory sales plan to ensure achievement of assigned goals for FIT and Group business (refer to territory goals on FIT/Group mix).  Review sales plan, accounts, promotional efforts and ROI monthly to determine success track; make adjustments to plan accordingly.

Interpret internal reports accurately and effectively communicate relevant data to travel partners.

Create and execute promotional programs; provide promotional materials to travel agents and TO partners.  Make recommendations to enhance travel agent/TO marketing effectiveness and ensure brand standards are met. 

Manage budget within guidelines to include travel, co-op, supplies, advertisement and promotions; review total budget at the end of each month.

Negotiate sales & marketing plans as well as group contracts. Support key and channel accounts, promotions and events.

Analyze accounts’ sales and marketing plans and Return on Investment (ROI); make adjustments when needed. Analysis to be done after completion of each initiative and discussed with account, on monthly call or quarterly review.

Update CRM on a daily basis keeping track of all opportunities and activities related to selling Oceania Cruises.

Conduct seminars, familiarization cruises, cruise events, trade and consumer shows, etc as needed and approved by Director.

Develop plan for personal development including but not limited to e-commerce strategies, technical skills and soft skills training on an annual basis.

Perform other job related functions as assigned.

QUALIFICATIONS

DEGREE TYPE:

Bachelor's Degree

FIELD(S) OF STUDY:

Administration, Marketing or related field of study;

EXPERIENCE

• 5 years of sales experience, preferably in the travel industry.

COMPETENCIES/SKILLS

• Excellent verbal and written command of both Portuguese and English
• Strong knowledge of Microsoft Office Suite including intermediate level skills with Outlook, Excel and Word and advanced use of PowerPoint for presentation development.
• Knowledge of or ability to learn FreeStyle Connect, CRM and e-commerce channels. 
• Ability to build personal credibility by way of solid product knowledge, services, procedures, consistent follow-through and problem solving skills. 
•  Ability to adapt to a quickly changing sales environment; ability to shift priorities per business and/or territory demands.
• Analytical skills sufficient to translate revenue results and effectively manage budget and forecasting. 
• Ability to prepare and analyze cost of sale results. 
• Planning skills for developing a sales strategy for assigned territory. 
• Interpersonal skills to work effectively in a team based environment. 
• Effective time management skills to work independently and meet sales goals.
• Business acumen to combine product knowledge and understand dynamics of profitability. 
• Ability to travel within sales territory, hold a valid state drivers’ license, valid passport and maintain a clean driving record.
• Ability to work evenings and/or weekends. 
• Ability to bend and lift up to 30 lbs to pack and transport marketing collateral to travel agents, with reasonable accommodation.
• Ability to stand for long periods of time for presentations and provide walking tours for clients onboard vessels, with reasonable accommodation.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance                                      
Brand Overview                    
Norwegian Cruise Line     
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.