Business Customer Support Associate

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments. Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

Your mission is to help customers have an excellent experience with Wise mainly via phone, email, and chats. This isn’t your normal call center – we do things differently – and our Business Customer Support Associates are here to help millions more potential customers save money by using Wise!

Here’s how you’ll be contributing to the Customer Support team:

• Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed
• Support customers by communicating with them via emails, phone calls, and chats
• Demonstrate flexibility! You’ll be covering a variety of shifts - we work when our customers need us the most including early mornings, day times, afternoons, late evenings, weekends and public holidays as per business demand. PS! We make our schedules in advance so you’ll be able to plan your time accordingly
• Go above and beyond the call of duty: solve problems working together with other teams.
• Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers

Qualifications

• Your verbal and written English skills are excellent, communicating difficult concepts in an easy to understand way comes naturally to you
• You’re flexible and adaptable, open to working days, evenings and weekend shifts as well as public holidays
• You're organized. You're methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won't stand over your shoulder. Your lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
• You're cool under pressure. You take charge in challenging situations and you keep your composure if things get tense - a fast-paced, ever-changing environment is where you thrive
• You’re able to work in a fast-paced, ever-changing environment - you understand that change is needed to both grow and learn but also work more efficiently and you’re ready to start a career in a global company
• You're a team-player. You're straight up and honest. You're able to own up to your mistakes and you follow through when you say you will. Most importantly - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You're growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you're adaptable, learning new systems and processes quickly
• You're technically inclined. You're quick behind the keyboard, with a typing speed of at least 35 words-per-minute and you can learn new software and systems quickly - Knowledge of CRM tools (like Zendesk, Twilio, or similar) that support chat, phone, and email channels would be helpful
• You're ideally someone who has worked in customer support before (preferably in banking or finance), but we're willing to work with the right person, whatever your experience. We're looking for genuine people who work hard and love helping others, so if that sounds like you, tell us why you're a great fit!
• You've got at least a high school diploma or GED equivalent

Additional Information

• Salary for this role is $24.00 per hour.
• You must already be legally authorized to work in the US. We cannot support visas for this role. 
• This is not a remote position, this is a full-time hybrid position located in Austin, Texas.

Benefits

• 🚀 RSU’s in a rapidly growing company
• 💻 Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week.
• ✈️ Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to
• 💪 An annual self-development budget
• 🩺 Medical, dental, & vision insurance – including HSA and FSA options
• 💝 Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• ☀️ 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
• 🏝️ A paid 6-week sabbatical leave after four years
• 👶🏼 18-weeks of paid parental leave, after a year with us
• 💰 401k with up to a 4% employer match
• 🏆 BuiltIn Award winner for Best Places to Work and Best Large Places to Work
• Click here to learn more about the benefits that we offer at Wise

#LI-AA2

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.