As Business Continuity Partner (f/m/d)*, you will play a critical role in strengthening the resilience of our digital systems, operations, and infrastructure. You will be responsible for developing, implementing, and maintaining comprehensive business continuity and crisis management strategies within the Technology & Operations Divisions, ensuring the organization is prepared to respond effectively to disruptions and maintain operational stability.
IN THIS ROLE YOU WILL:
- Business Continuity Planning – Support the development of a robust business continuity strategy. Conduct risk assessments and business impact analyses to identify vulnerabilities, assess critical processes, and define disaster recovery strategies.
- Crisis Management & Disaster Recovery – Establish and lead a cross-functional crisis management team. Develop and implement crisis response and disaster recovery plans to minimize operational disruptions.
- Incident Response – Collaborate with the Security Operations Team to develop and maintain incident response plans aligned with central processes, ensuring effective mitigation and recovery.
- Training & Awareness – Conduct training sessions, simulations, and awareness initiatives to equip employees with the skills to respond effectively to crises and disruptions.
- Policy Development & Compliance – Develop and update business continuity and crisis management policies in line with industry best practices and regulatory requirements, ensuring ongoing compliance.
- Collaboration & Communication – Work closely with Operations & Technology leaders, Global Compliance, and external stakeholders to align business continuity efforts. Establish communication protocols for effective information exchange during incidents.
- Support - Work closely with team members of the IS&T Governance team to keep track of relevant regulations, frameworks, and contractual obligations. Support in answering RFPs for potential prospects and current customers
WHAT YOU BRING TO THE TABLE:
- Bachelor’s or Master’s degree in IT, Business, or a related field
- Hands-on experience implementing a Business Continuity Management System (BCMS) aligned with ISO 22301:2019.
- Proven track record in developing and executing IT business continuity, disaster recovery, and crisis management strategies.
- Strong knowledge of Digital & IT infrastructures, risk management, and security & network best practices.
- Ability to stay composed and make sound decisions in high-pressure situations.
- Familiarity with relevant laws, regulations, and industry standards related to business continuity and crisis management.
- Certifications such as CBCP, CISM, CRISC, and ISO 22301.
- Experience with ServiceNow GRC, RSA Archer, or similar
- Change Management Expertise
WHAT'S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Recruiter video call → Meet your manager → Expert interview(s) → Meeting the team → Founder interview
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Similar Jobs
What We Do
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
