Business Continuity Management (BCM) / Cybersecurity Awareness Manager (w/m/d)

ZEAL Network SE is a dynamic, international group of companies that has been creating exciting and innovative lottery experiences for over 20 years. As Germany’s largest provider of online lotteries through our brands LOTTO24 and Tipp24, and a trusted partner of Spain’s ONCE, the second-largest national lottery, we’re shaping the future of the lottery industry. We are passionate about driving innovation, as demonstrated by our newest brands, Freiheit+ and Traumhausverlosung, which bring fresh and exciting dreams to life. Additionally, through ZEAL Ventures, we invest in inspiring e-commerce start-ups like Omaze and DAYMADE, fueling fresh ideas and opportunities.
Our team of 300+ professionals from diverse backgrounds is united by a visionary mindset, a passion for collaboration, and a commitment to inspire dreams. At ZEAL, we empower our people to think ambitiously and work together toward a shared purpose: helping people imagine and achieve their aspirations.

The BCM & Cybersecurity Awareness Manager establishes and leads ZEAL’s Business Continuity Management (BCM) capability while owning the design and execution of the company’s cybersecurity training and awareness program. This role builds and operates a holistic resilience framework that ensures ZEAL can prepare for, respond to, and recover from disruptions, while fostering a strong culture of secure behavior across all teams. You will define and implement a multi-year roadmap covering Business Continuity, High Availability (HA), Disaster Recovery (DR), and cybersecurity awareness, enabling every ZEAL employee to act confidently and responsibly during incidents.

• Develop and own ZEAL’s BCM strategy, policy, and governance framework (aligned with ISO 22301)

• Lead the Business Impact Analysis (BIA) to identify critical processes and dependencies

• Define and maintain Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) for critical systems

• Collaborate with Engineering, Corp IT, and Business units to integrate HA and DR requirements into technical and operational designs

• Plan and conduct BCM and DR tests, exercises, and simulations to validate organizational preparedness

• Develop and maintain ZEAL’s Crisis Management framework, including roles, responsibilities, playbooks, and escalation paths

• Ensure alignment between BCM, Information Security, Risk Management, and Compliance—especially within the ISO 27001 framework

• Continuously improve the BCM program through metrics, lessons learned, and maturity assessments

• Prepare regular updates, reports, and presentations for senior management and the Audit Committee

• Design, implement, and manage ZEAL’s cybersecurity training and awareness program

• Develop and deliver security training campaigns, phishing simulations, workshops, and internal communications

• Partner with People & Culture, IT, and Communications to embed security awareness into onboarding and ongoing education

• Measure and evaluate training effectiveness through engagement metrics, phishing performance, and feedback surveys

• 5+ years of experience in Business Continuity Management, Disaster Recovery, or Operational Resilience

• Hands-on experience establishing or scaling a BCM function

• Strong understanding of ISO 22301, ITIL Continuity Management, and risk-based resilience approaches

• Technical understanding of infrastructure resilience, cloud environments, and HA/DR concepts

• Experience conducting BIAs, continuity planning, crisis exercises, and simulations

• Background in designing, delivering, and evaluating security awareness programs and phishing simulations

• Excellent stakeholder management, communication, and presentation skills

• Ability to collaborate effectively across technical and non-technical teams

• Ability to translate business needs into technical requirements

• Certifications such as CBCI, MBCI, ISO 22301 Lead Implementer, or DRII (nice to have)

• Experience in regulated or high-availability sectors such as finance or e-commerce (nice to have)

• Knowledge of crisis communication and emergency management principles (nice to have)

• Familiarity with AWS and resilience in cloud-native environments (nice to have)

• A modern, dynamic culture grounded in the success of a leading-edge e-commerce company.

• A talented team of ambitious, like-minded colleagues where your knowledge and ideas truly make an impact.

• Ongoing personal growth, supported by an annual development budget of €1,500 to invest in your professional development.

• Trust and autonomy, no micromanagement, just confidence in your ability to deliver and excel.

• Flexible work options with a hybrid setup focused on results.

• Unlimited vacation days in addition to your yearly 30-day vacation allowance.

• Opportunity for workations abroad using our WorkFlex tool.

• Monthly mobility allowance of €30 to use on the mobility option of your choice (e.g., the Deutschlandticket), plus access to a company bike leasing program.

• Company pension scheme, provided in partnership with Degura, to support your future financial security.

• Subsidized EGYM WELLPASS membership, with a contribution of only €25 per month, giving you access to a wide range of gyms and sports options across Germany.

• Quarterly company events, along with regular team activities and informal gatherings, a favorite being our Healthy Tuesday lunches or Treat Thursdays in the office!