Business Continuity Analyst

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Business Continuity Analyst

Overview:
Member of Mastercard’s Business Continuity (BC) Team, providing business continuity planning and exercising consultancy and resilience toolset support to our many internal stakeholders. Metrics generation, project support and business liaison are also core elements of the role.
Role:
- Will work in the BC team, within the wider Global Enterprise Resilience team that also manages Disaster Recovery and Crisis Management for Mastercard.
- Providing focused and relevant business continuity practice advice to our large community of BC stakeholders to assist them in meeting their corporate resilience requirements; committed to meeting KPIs in this regard.
- Having ownership of the BC plans, their associated tasks, and the training of all stakeholders, for a large area of the business as part of the Business Partner (BP) support role.
- Troubleshooting and resolving less-complex technical issues within the corporate resilience toolset (training provided).
- Escalating complex BC and toolset related issues and requests to senior team colleagues.
- Technical administration process documentation.
- Champion for automation, standardization and technical process efficiency within Enterprise Resilience.
- Project management support and administration – support project manager colleagues in the design and execution of program enhancements.
- Metrics reporting and assurance.
All About You:
- Excellent written and spoken English language communication skills are a core requirement.
- Higher education (preferably related to Technology, Resilience or Engineering) or equivalent combination of experience and formal education required.
- Minimum of two years’ experience in a similar or relevant role required.
- Fusion Framework software tool experience highly advantageous.
- ISO22301 Lead Auditor/Implementer certification highly advantageous.
- Experience of working in a customer/service support environment highly advantageous.
- Experience in delivering training and awareness sessions to large groups highly advantageous.
- Experience of contributing to the maintenance of ISO22301 accreditation advantageous.
- Salesforce experience advantageous.
- Experience in the design and delivery of management information metrics advantageous.
- Project management experience or accreditation advantageous.
- Financial services experience advantageous.
- Regulated environments experience advantageous.
Personal Qualities:
High attention to detail
Ability to drive consistent and repeatable results with limited supervision
Strong analytical background with excellent problem-solving abilities
Ability to prioritize assignments and multi-task
Copes well in a dynamic, complex environment
Ability to communicate technical information to a non-technical audience
Ability to anticipate client needs before they arise and present possible solutions or recommendations
Be personable yet able to challenge/question constructively when necessary
Develops relationships with a diverse group of internal customers to achieve results
Passion for personal development and learning

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.