Position Summary
JAN-PRO of Tucson is seeking a relationship-driven Business Consultant to support and develop our network of Certified Business Owners (CBOs). This role serves as a trusted advisor, helping franchise owners improve operational performance, strengthen customer relationships, and grow profitable businesses while ensuring compliance with JAN-PRO brand standards.
The ideal candidate is a bilingual (English/Spanish) professional who enjoys coaching others, solving problems, and building long-term partnerships. Success in this role requires strong communication skills, business acumen, and the ability to balance operational support with franchise development in a fast-paced, field-based environment.
Key Responsibilities
Franchise Business Consulting & Support
- Build and maintain strong relationships with an assigned portfolio of Certified Business Owners.
- Coach franchise owners on best practices to improve operational efficiency, customer satisfaction, and business profitability.
- Identify opportunities for business growth and provide practical recommendations tailored to each franchise owner's needs.
- Serve as a trusted advisor by providing ongoing guidance, support, and accountability.
Operations & Brand Standards
- Conduct regular customer and franchise site visits to evaluate service quality and operational performance.
- Ensure compliance with JAN-PRO operational procedures, brand standards, and franchise policies.
- Address operational concerns proactively and collaborate with franchise owners to implement corrective action plans when needed.
- Support customer retention through consistent service quality and effective issue resolution.
Training & Development
- Facilitate onboarding and training programs for new and existing Certified Business Owners.
- Deliver coaching and educational sessions that reinforce operational excellence and business management best practices.
- Stay current on JAN-PRO programs, processes, technology, and industry trends to provide relevant guidance.
Relationship Management
- Build trust with franchise owners and customers through responsive communication and exceptional service.
- Partner cross-functionally with internal teams to ensure franchise owners receive the resources and support needed for success.
- Adapt to changing business needs while managing multiple priorities across an assigned territory.
Qualifications
- Bilingual in English and Spanish (required).
- 2+ years of experience in business consulting, franchise support, account management, customer success, operations, or a related customer-facing role preferred.
- Strong coaching, communication, and relationship-building skills.
- Demonstrated ability to solve problems, influence others, and drive positive business outcomes.
- Strong business acumen with the ability to analyze operational challenges and recommend practical solutions.
- Highly organized with the ability to manage multiple priorities in a fast-paced environment.
- Proficient with Microsoft Office; experience with CRM platforms and other business technology preferred.
- Valid driver's license and ability to travel throughout the assigned market for customer and franchise visits.
Why Join JAN-PRO of Las Vegas?
At JAN-PRO, you'll play a meaningful role in helping entrepreneurs build successful businesses while supporting one of the nation's leading commercial cleaning franchise systems. You'll join a collaborative team that values accountability, continuous improvement, and making a lasting impact on the success of our franchise owners and the customers they serve.
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Skills Required
- Bilingual in English and Spanish
- Two or more years of experience in business consulting, franchise support, account management, customer success, operations, or a related customer-facing role
- Strong coaching, communication, and relationship-building skills
- Ability to solve problems, influence others, and drive positive business outcomes
- Strong business acumen and ability to analyze operational challenges and recommend practical solutions
- Highly organized with ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office
- Experience with CRM platforms and other business technology
- Valid driver's license
- Ability to travel throughout the assigned market for customer and franchise visits
What We Do
Empower Brands is a North American franchise platform that brings together industry-leading commercial and residential brands serving homes and businesses. The company centers its mission on championing franchisee success, combining a portfolio of established franchise concepts with support teams that help owners pursue personal, professional, and financial goals. It provides franchise opportunities across service businesses, including outdoor living and other home- and business-focused offerings.
