Business Configuration Analyst

Position Type:

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

The Opportunity:

As a Business Configuration Analyst, you will work with key business areas such as Sales, Implementation and IT, in the design of new benefit packages for configuration into the claims processing system. In addition to revision of the benefit packages.

You will:

• Analyse benefit package requirements

• Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration

• Enter benefit data on claims processing systems according to approved benefit structure

Key Responsibilities:

• Set up new policies and revise existing policies, on applicable administrative systems

• Perform of all activities related to the onboarding of new groups, within established accuracy and efficiency performance targets; while working with multiple teams

• Analyze & respond to general and complex inquiries from members, internal/external

• stakeholders including brokers in a timely manner

• Maintain and update workflow/tools with appropriate documentation.

• Adhere to and interpret business processes in a timely manner;

• Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies.

• Troubleshoot all inquiries relating to Administration service issues;

• Demonstrate exceptional customer service

Required Qualifications:

Education: You have a post-secondary diploma or degree in business, computer science or related field.

Experience: 1-3 years of relevant experience.

Other Qualifications:

• Experience in group benefits would be considered a strong asset.

• You have been successful in previous roles as Business Analyst or Data Analyst, Data management, Query writing and optimization

• You have experience with Discoverer, SQL, data analysis, PowerBI

• You are a problem-solving master; you understand client needs and learn quickly how to get the best results

• You are detailed oriented person, you like the little details with the big picture in mind

• You are a good communicator – you are a clear, concise, and friendly but know how to communicate to different audiences such as clients, members and internal stakeholders.

• You are customer oriented, innovative. You lead with ‘positivity;’ you are here to help

• You are accountable for your work and our client’s experience

• You provide excellent customer service

• You are positive, collaborative and open to new ways of doing things

• You enjoy learning and sharing your knowledge

Language skills: English, written and spoken. French would be considered an asset.

What’s in it for you?

What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success.

What we offer:

• Permanent full-time position with strong career growth opportunities.

• Hybrid or remote work arrangements.

• Flexible work environment and work-life balance.

• 100% employer-paid health, dental, and vision benefits (effective Day 1).

• 100% employer-matched Defined Contribution Pension Plan.

• Annual performance-based Incentive Bonus.

• A gifted week of vacation in your first year + optional Vacation Purchase Program.

• Support for professional development, training, and certifications.

• Wellness programs, health resources, and fitness discounts.

Pay Range:

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.  

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

If you experience any technical issues throughout the application process, please email: [email protected].