Product Communications Lead, Business

About the Team

OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity.

Our Communications team supports that mission by explaining our technology, our values, and how we safely build powerful AI. We help business leaders see what AI can make possible for their organizations, show how customers use OpenAI’s products, and explain how AI is changing the way people work.

About the Role

We are looking for a senior product communications leader to own OpenAI’s B2B product story across business, trade, and nontraditional media. You will lead B2B communications for major product and platform moments, translate technical capabilities into clear business value, and build a sustained editorial program grounded in customer proof. Your work will help business leaders understand the problems our products solve and the outcomes they can enable using frontier intelligence.

This is an exceptionally fast-paced, hands-on role that spans every altitude of communications. You will move from setting strategic positioning and shaping executive narratives to writing launch materials, developing media pitches, and delivering the details that make a story land. Working closely with Product, Research, Marketing, Sales, and our central Product Communications team, you will identify buyer needs, substantiate our claims, and carry a clear, consistent B2B story into the market.

This role reports to the Head of Business Communications.

In this role, you will:

• Set the positioning for OpenAI’s business products, connecting new capabilities to customer needs, the work they enable, and the evidence behind our claims.

• Lead business storytelling for priority launches across Codex, ChatGPT Work, API and developer capabilities, agents, and other enterprise products, in partnership with central Product Communications and product owners.

• Build a sustained editorial program between launches, using customer stories, explainers, and executive perspectives to show how our products create value in practice.

• Turn complex product developments into clear, accurate stories for people who buy, build with, or assess our products.

• Build relationships with reporters and other voices who shape enterprise technology decisions, developing stories that extend beyond launch-day coverage.

• Drive launch execution from early messaging and customer proof through spokesperson preparation, media outreach, and learning from the response.

• Advise senior partners on the business story, clarify ownership and expert review early, and help teams make sound decisions quickly when priorities change.

You might thrive in this role if you have:

• Deep experience communicating complex enterprise technology in terms of business needs and outcomes.

• A record of leading significant launches and building a durable market narrative between them.

• Excellent writing, with a habit of explaining technical capabilities without jargon.

• Strong judgment about what enterprise buyers need to know, what customer evidence supports, and where future ambition begins.

• The confidence to work closely with senior executives and bring teams to a decision under pressure.

• The ability to move from strategy into hands-on execution at speed, and curiosity about new ways to reach business audiences.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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