The Role
Provide first-line support for Microsoft Dynamics 365 Business Central across finance, purchasing, sales, inventory, warehousing and intercompany processes. Troubleshoot and investigate issues, manage user access and permissions, document knowledge articles, advise users on processes, escalate technical defects, and collaborate with business teams to improve processes.
Summary Generated by Built In
We’re looking for an Application Support Analyst to join our dedicated Business Central team. You will support Business Central across a complex environment of 350 users, 10+ companies, and 20+ legal entities - helping colleagues resolve issues, understand processes, and keep daily operations running smoothly.
This is a support focused role with meaningful functional depth. It’s ideal for someone with solid Business Central experience who wants to continue developing their expertise and gradually grow into functional consultancy or AL development.
Reporting to the Dynamics Technical Lead, you will work alongside our existing Functional Consultant. The role operates on a hybrid basis, with three days in the office and two days working from home.
This is a support focused role with meaningful functional depth. It’s ideal for someone with solid Business Central experience who wants to continue developing their expertise and gradually grow into functional consultancy or AL development.
Reporting to the Dynamics Technical Lead, you will work alongside our existing Functional Consultant. The role operates on a hybrid basis, with three days in the office and two days working from home.
Key Responsibilities
- Serve as the first point of contact for Business Central queries, issues, and requests.
- Troubleshoot functional issues across finance, purchasing, sales, inventory, warehousing, and intercompany processes.
- Perform structured investigation: reproducing issues, identifying root causes, validating configuration, and advising users.
- Maintain and manage user access, roles, and permission sets safely and consistently.
- Clearly explain system behaviour and guide users through correct processes.
- Maintain knowledge articles and documentation for recurring issues.
- Escalate appropriately to the Technical Lead or partners when deeper changes, defects, or code-level investigations are required.
- Collaborate with business teams to improve processes where system issues overlap with operational practice.
Experience and Qualifications
- Hands‑on experience with Microsoft Dynamics 365 Business Central.
- Strong grasp of BC functional areas - financials, sales, purchasing, inventory, warehousing, intercompany.
- Ability to diagnose and resolve functional issues independently.
- Confident, clear communication with users at all levels.
- Strong sense of ownership - you take responsibility, follow through, and care about getting things right.
- Ability to work autonomously, organise your workload, and handle multiple issues calmly.
- Natural curiosity and a genuine interest in developing into consultancy or technical specialisms.
- Adaptability and willingness to learn new features, release changes, and evolving business processes.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Skills Required
- Hands-on experience with Microsoft Dynamics 365 Business Central
- Strong grasp of Business Central functional areas: financials, sales, purchasing, inventory, warehousing, intercompany
- Ability to diagnose and resolve functional issues independently
- Maintain and manage user access, roles, and permission sets
- Confident, clear communication with users at all levels
- Ability to work autonomously, organise workload, and handle multiple issues calmly
- Strong sense of ownership and follow-through
- Natural curiosity and interest in developing into functional consultancy or technical specialisms (e.g., AL development)
- Adaptability and willingness to learn new features, release changes, and evolving business processes
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The Company
What We Do
Network Plus is a leading utility and infrastructure service provider operating across the UK. They design, build, and maintain essential infrastructure assets in sectors such as water, wastewater, gas, power, telecoms, and transport, keeping communities connected and businesses running.
