Company: NHMB
Title: Business Applications Support Supervisor
Location: Hybrid, based out of the Laconia, NH branch
Position Details: Full Time, Monday – Friday, 8:00AM – 5:00PM
FLSA: Non-exempt, Non-Management Staff Technicians
Salary: Negotiable based on level of experience between $30.00 - $40.00 per hour
Keep the technology behind great banking running smoothly. As our Business Applications Support Supervisor, you’ll lead a talented support team and serve as a go-to technical partner across the bank. Reporting to the VP of Business Applications, you’ll guide day-to-day team activities while helping support, administer, and upgrade key platforms, including our Outlink core environment, third-party applications, ATMs, and digital banking. If you thrive on solving technical challenges, enjoy developing people, and want your work to make a real difference for customers and colleagues, we’d love to meet you.
Why You’ll Love Working Here
In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally. Benefits include medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.
What You’ll Do
- Supervise, coach, and assign work to Business Applications staff, identifying development opportunities that support continuous improvement
- Deliver high-quality support to internal and external customers, monitoring helpdesk tickets and calls to ensure timely resolution
- Support, administer, and upgrade the Outlink environment and associated products, third-party applications, and other business systems
- Oversee user access profiles for core, third-party, digital/telephone banking, ATM network portal, and other business applications
- Help manage the ATM program by monitoring for outages or service interruptions, driving resolution, and tracking availability
- Serve as the technical liaison between business units and application vendors
- Coordinate application changes, upgrades, and patches, partnering with IT Network support on interfaces and communications
- Facilitate meetings to review vendor enhancements and gather user enhancement requests
- Serve as backup administrator for document imaging, file transfer, and core support systems
- Participate in disaster recovery planning and testing
- Stay current on industry standards and new developments, making recommendations to leadership
What We’re Looking For
- 5+ years of bank systems and/or application experience
- Strong knowledge of retail and electronic banking operations
- Experience with ATM, internet banking, and debit card operations preferred
- Systems and applications administration experience; billing and performance tracking skills a plus
- Associate’s degree in Business Information Systems, Application Programming, or a related field preferred
- Strong written and verbal communication skills
- Ability to manage shifting priorities and meet deadlines
- Proven problem-solving skills and the ability to build consensus across teams
- Proficiency in Microsoft Office applications
Why Join Us
We build genuine partnerships through exceptional service and a culture grounded in teamwork, integrity, and excellence. As a community-focused organization, we are proud to make a meaningful difference in the communities we serve.
Bring your leadership and technical expertise to an organization where your ideas, contributions, and impact are valued.
We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
Skills Required
- 5+ years of bank systems and/or application experience
- Strong knowledge of retail and electronic banking operations
- Experience with ATM, internet banking, and debit card operations
- Systems and applications administration experience
- Billing and performance tracking skills
- Associate's degree in Business Information Systems, Application Programming, or a related field
- Strong written and verbal communication skills
- Ability to manage shifting priorities and meet deadlines
- Proven problem-solving skills and ability to build consensus across teams
- Proficiency in Microsoft Office applications
What We Do
New Hampshire Mutual Bancorp (NHMB) is a shared-services organization and mutual bank holding company supporting four New Hampshire financial affiliates: Meredith Village Savings Bank, Merrimack County Savings Bank, Savings Bank of Walpole, and NHTrust. It provides shared capabilities in technology, compliance, human resources, risk management, finance, and operations, helping affiliates improve efficiency and competitiveness while preserving their local identities and community-focused banking.
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