Business Applications Manager

MAS creates custom-engineered thermal management solutions for markets that thrive on flexibility, creativity, and bold ideas. From humble beginnings to becoming an emergent multi‑brand manufacturing leader, we’ve grown by bringing in great people and empowering them to do great work.

At MAS, we believe innovation happens when everyone contributes, diversity of thought is celebrated, and people feel supported in their growth. We take pride in working hard together—tackling challenges, solving problems, and having fun along the way. As we expand into both emerging and mission-critical industries, we stay committed to delivering efficient, competitive, and sustainable heating and cooling technologies. And throughout your career here, you’ll have the chance to directly shape the foundation for what's next in our industry.

Position Summary

The Business Applications Manager is responsible for the strategy, administration, support, and continuous improvement of the organization's business application portfolio. This role serves as the primary liaison between business stakeholders and technology teams, ensuring applications effectively support operational goals across three company locations. The Business Applications Manager leads application governance, vendor relationships, system integrations, user support, and application-related projects while driving process improvement and technology adoption throughout the organization.

Key Responsibilities

Application Management & Strategy

• Own and manage the lifecycle of all business applications, including ERP, CRM, HRIS, financial, operational, reporting, and productivity systems.
• Develop and execute an application roadmap aligned with organizational objectives.
• Evaluate new technologies and business solutions to improve efficiency, scalability, and user experience.
• Establish application standards, governance, and best practices.

Business Partnership

• Collaborate with department leaders to understand business needs and identify technology solutions.
• Translate business requirements into functional specifications and implementation plans.
• Serve as a trusted advisor to leadership regarding application capabilities, risks, and opportunities.
• Facilitate cross-functional discussions to prioritize enhancement requests and projects.

System Administration & Support

• Oversee configuration, maintenance, security, and performance of business applications.
• Ensure application availability, reliability, and compliance with company policies.
• Manage user access, role-based security, and audit requirements.
• Coordinate issue resolution and support activities with internal teams and external vendors.

Project & Change Management

• Lead application implementations, upgrades, migrations, and optimization initiatives.
• Manage project timelines, budgets, resources, and stakeholder communications.
• Develop testing, training, and deployment plans to ensure successful adoption.
• Drive change management efforts across all company locations.

Data & Integration Management

• Support data governance, data quality, and reporting initiatives.
• Oversee integrations between business systems and third-party applications.
• Partner with business leaders to improve reporting, analytics, and decision-making capabilities.
• Ensure accurate and consistent data flow across enterprise systems.

Vendor Management

• Manage relationships with software vendors, consultants, and service providers.
• Negotiate contracts, licensing agreements, and support arrangements.
• Monitor vendor performance and service-level agreements.
• Evaluate vendor solutions and recommend improvements as needed.

Team Leadership

• Lead and mentor application analysts, administrators, or support personnel as applicable.
• Establish service standards and performance expectations.
• Promote continuous learning and professional development within the team.
• Foster strong collaboration between IT and business departments.

Qualifications

Required:

• Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field.
• 5+ years of experience managing enterprise business applications.
• Experience supporting ERP, CRM, HRIS, or other enterprise systems.
• Strong project management and business analysis skills.
• Experience working with vendors and managing software implementations.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to support multiple business locations and diverse user groups.

Preferred:

• Experience in manufacturing, distribution, logistics, professional services, or other mid-market environments.
• Knowledge of system integrations, APIs, and reporting tools.
• Experience with Microsoft 365, Power Platform, business intelligence platforms, and cloud-based applications.
• Project management certification (PMP, Agile, Scrum, or equivalent).
• ITIL or related service management experience.

Key Competencies

• Strategic Thinking
• Business Process Improvement
• Project Leadership
• Vendor Management
• Change Management
• Problem Solving
• Customer Service Orientation
• Communication & Collaboration
• Data-Driven Decision Making

Work Environment

This position supports three company locations and may require occasional travel between sites. The role works closely with department leaders, end users, software vendors, and technology partners to ensure business applications effectively support organizational growth and operational excellence.

Benefits:

• Medical, vision, and dental plans
• Short-term and long-term disability insurance
• Group term life insurance coverage
• HSA, FSA, and Dependent Care plans available
• 8 paid holidays, 4 floating holidays, and generous PTO policy
• 401k matching
• Company paid events
• Annual safety shoe allowance
• Education assistance program

EEO Statement:

MAS HVAC is committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, political affiliation, or any other legally protected status.

Employment decisions at MAS HVAC are based on merit, qualifications, and business needs. We prohibit discrimination and harassment of any kind and actively promote a culture of fairness, equity, and opportunity.

We also provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances, in accordance with applicable laws.