Curious about what it’s like to work at Cognyte?
At Cognyte, you’ll collaborate with expert colleagues around the globe to solve problems most people will never even know exist!
You’ll be part of building unique solutions shaped by real investigative methodologies, enabling our customers to identify, investigate, visualize and prevent criminal, terror and security threats worldwide.
These solutions are used by law enforcement, national security, and national and military intelligence agencies in almost 100 countries to turn massive, diverse data into clear, actionable intelligence for a safer world.
We are looking for an accomplished and passionate Business Applications Analyst with Salesforce expertise to join our Global Information Systems team. In this role, you will act as a trusted partner to business stakeholders, translating business needs into scalable technology solutions while driving process excellence across our enterprise applications ecosystem. You will combine business analysis, solution design, project coordination, and application expertise to support and optimize key business processes and systems.
As a Cognyter you will:
- Partner with internal stakeholders to understand business needs and translate them into effective application solutions
- Analyze, document, and optimize end-to-end business processes, identifying opportunities for automation and improvement
- Conduct gap analysis between current and future-state processes and recommend best-practice solutions
- Design functional and technical solutions that align with business objectives and enterprise architecture standards
- Prepare detailed requirements, specifications, process flows, and solution designs for development and implementation teams
- Work closely with technical teams to ensure successful execution and delivery according to design specifications
- Lead or support application-related projects, managing priorities, risks, dependencies, and timelines
- Configure, enhance, and maintain Salesforce and related enterprise applications
- Support lead-to-cash processes and customer lifecycle management activities within Salesforce
- Develop and maintain reports, dashboards, and analytics that support business decision-making
- Drive user acceptance testing (UAT), validate delivered solutions, and ensure high-quality releases
- Provide responsive application support, troubleshooting issues and guiding users to successful resolution
- Collaborate across departments to ensure alignment of business processes, systems, and organizational goals
- Contribute to continuous improvement initiatives that enhance system stability, scalability, and user experience
For that mission you will need:
- 3+ years of experience as a Business Analyst, Business Applications Analyst, Salesforce Analyst, or a similar role
- Hands-on experience with Salesforce administration, configuration, and process optimization
- Strong understanding of Lead-to-Cash business processes and customer lifecycle management
- Proven experience gathering requirements, conducting business process analysis, and documenting functional specifications
- Experience performing gap analysis and designing future-state business processes
- Ability to translate business requirements into practical technical solutions
- Experience working with cross-functional stakeholders in a global environment
- Solid project coordination and organizational skills with the ability to manage multiple priorities simultaneously
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Experience leading or supporting UAT activities and quality validation processes
- Customer-oriented mindset with a proactive approach to support and service delivery
- Fluent English, both written and verbal
Advantages:
- Salesforce Administrator certification or equivalent Salesforce credentials
- Experience with advanced Salesforce reporting and dashboards
- Basic SQL knowledge and ability to perform database queries
- Experience with additional enterprise applications such as Jira, Monday.com, or similar business platforms
- Familiarity with enterprise system integrations and data flows
- Experience working in a fast-paced, global technology environment
Skills Required
- 3+ years of experience as a Business Analyst, Business Applications Analyst, Salesforce Analyst, or similar
- Hands-on experience with Salesforce administration, configuration, and process optimization
- Strong understanding of lead-to-cash processes and customer lifecycle management
- Experience gathering requirements, conducting business process analysis, and documenting functional specifications
- Experience performing gap analysis and designing future-state business processes
- Ability to translate business requirements into practical technical solutions
- Experience working with cross-functional stakeholders in a global environment
- Project coordination and organizational skills to manage multiple priorities
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Experience leading or supporting UAT activities and quality validation processes
- Customer-oriented mindset with a proactive approach to support and service delivery
- Fluent English, written and verbal
- Salesforce Administrator certification or equivalent Salesforce credentials
- Experience with advanced Salesforce reporting and dashboards
- Basic SQL knowledge and ability to perform database queries
- Experience with enterprise applications such as Jira, Monday.com, or similar platforms
- Familiarity with enterprise system integrations and data flows
- Experience in a fast-paced, global technology environment
Cognyte Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cognyte and has not been reviewed or approved by Cognyte.
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Healthcare Strength — Health coverage spans medical, dental, vision, disability, life insurance, mental‑health support, and FSA options. Coverage is generally portrayed as solid within a well‑rounded package.
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Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, floating holidays, wellness days, and paid volunteer time. These elements indicate a comprehensive time‑off offering.
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Wellbeing & Lifestyle Benefits — Work setup includes flexible schedules and hybrid/remote options highlighted across public materials. Flexibility is emphasized alongside the core benefits offering.
Cognyte Insights
What We Do
Cognyte is a leading software-driven technology company focused on solutions for data processing and investigative analytics that allow customers to generate Actionable Intelligence for a Safer World™. We empower law enforcement, national security, national and military intelligence agencies, and other organizations to navigate an increasingly complex threat landscape with greater speed, accuracy, and precision.
Why Work With Us
Driven by curiosity and a purpose with real-world impact, we place innovation at the core as we tackle complex, fascinating challenges where bold questions forge real breakthroughs.
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