About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Job Summary
We are seeking a skilled and detail-oriented Support Engineer to manage and support our enterprise systems, including NetSuite (ERP), Zip (procurement orchestration), and Concur (expense management). This role will be responsible for troubleshooting, maintaining integrations, and ensuring optimal performance across platforms
Key Responsibilities
- Provide Tier 1–3 support for NetSuite, Zip, and Concur users across departments
- Troubleshoot system issues, perform root cause analysis, and implement solutions
- Maintain and enhance integrations between NetSuite, Zip, and Concur using APIs or middleware
- Create and manage saved searches, reports, dashboards, and workflows in NetSuite
- Support procurement workflows and vendor onboarding in Zip
- Administer Concur configurations, including expense policies, user roles, and audit rules
- Collaborate with Finance, Procurement, and IT teams to gather requirements and implement system improvements
- Document system configurations, processes, and support procedures
- Coordinate with vendors and third-party consultants as needed
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, or related field
- 3+ years of experience supporting NetSuite ERP
- Experience with Zip procurement platform and SAP Concur
- Familiarity with SuiteScript, SuiteFlow, and SuiteTalk for NetSuite customization
- Strong understanding of financial processes: procure-to-pay, expense reporting, and general ledger
- Excellent problem-solving and communication skills
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- NetSuite Certifications: SuiteFoundation, SuiteCloud Developer, or Administrator.
- Experience with NetSuite ARM (Advanced Revenue Management) and SuiteBilling.
- Knowledge of NetSuite OneWorld (multi-entity, multi-currency, global tax setup).
- Experience with middleware tools like Dell Boomi, Celigo, or MuleSoft
- Familiarity with SOX compliance and audit controls
- Experience in SaaS or high-growth environments
- Understanding of SOX compliance and controls in a public company.
Perks and Benefits
- Competitive compensation
- Generous stock options
- Medical Insurance coverage
- Work with some of the brightest minds from Silicon Valley’s most dominant and successful
- Exciting opportunities for career growth and development
Why Join Us
This high-impact role operates at the intersection of business process and technology. You’ll lead strategic initiatives that define our digital foundation, enhance enterprise efficiency, and drive both business and customer experience transformation. Join a collaborative, forward-thinking team empowered to deliver meaningful change in a fast-paced, growth-oriented environment.
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
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What We Do
At Tekion, we believe that business applications don’t have to be boring. In fact, they should be simple, fun and cool! They should be as delightful to use as your favorite social or consumer application, yet powerful enough to seamlessly and efficiently run global businesses that provide unparalleled consumer experience without compromise. Founded by visionary entrepreneur and innovator Jay Vijayan, we are building the world’s best business applications on the cloud starting with the automotive retail industry. We inherently use cutting-edge technologies like big data, machine learning/AI, and human computer interaction (voice, touch, vision, sensors and IoT). We are inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it! Our flagship product offering, Automotive Retail Cloud ™- an industry-first cloud-native retail platform, including all functionalities of a Dealer Management System (DMS) launched recently.
