Jira Administrator

Sorry, this job was removed at 06:11 a.m. (CST) on Tuesday, Sep 02, 2025
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Hiring Remotely in Sofia, Sofia-grad
In-Office or Remote
Artificial Intelligence • Machine Learning • Security • Software • Analytics • Big Data Analytics
Actionable Intelligence for a Safer World
The Role
Description

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too. 

For 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends, and help make the world a safer place with leading investigative analytics software solutions.

We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.

The Jira Administrator will be responsible for identifying, developing and deploying end-user solutions on different systems and applications from the Atlassian portfolio used at Cognyte such as JIRA, work management, product discovery (JWM, JPD) etc., ensuring that client business requirements are met while providing a variety of advisory services around project management, business process development, implementation support and end-user training.

As a Cognyter you will:

  • Help determine and translate customer needs into a solution and approach
  • Plan, track and manage projects
  • Write detailed designs for the development team and work closely to ensure development is executed according to the designs
  • Define, map and analyze business processes and design technology solutions to enhance business operations around industry best practices Analyze business “to-be”, inspect “as-is” and perform gap analysis to develop recommendations to achieve objectives
  • Understand and make recommendations on technical software design and specifications
  • Help with testing the developments
  • Be a team player and work in collaboration with the rest of the team
  • Manage day to day work, solve problems, find mitigations and manage risks

Requirements

For that mission you’ll need:

  • Bachelor’s degree in IT or Business/Engineering
  • 2+ years of admin experience with Atlassian products such as JIRA and Confluence
  • experience in an IT Business Analyst or similar role would be an advantage
  • Experience working with enterprise-wide systems
  • Experience in leading large-scale projects from requirements gathering to effectively communicating with the business and technical team
  • Excellent analytical and problem-solving skills, attention to detail and ability to document both functional information and processes
  • Possess communication skills in English: verbal, written and presentation
  • Ability to partner with software development team members, to communicate a detailed understanding of business requirements

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The Company
1,600 Employees
Year Founded: 2021

What We Do

Cognyte is a leading software-driven technology company focused on solutions for data processing and investigative analytics that allow customers to generate Actionable Intelligence for a Safer World™.
We empower law enforcement, national security, national and military intelligence agencies, and other organizations to navigate an increasingly complex threat landscape with greater speed, accuracy, and precision.

Why Work With Us

Driven by curiosity and a purpose with real-world impact, we place innovation at the core as we tackle complex, fascinating challenges where bold questions forge real breakthroughs.

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