About Port
At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.
We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a governed layer through golden paths for developers and AI agents. By combining rich engineering context, workflows, and actions, we help organizations transition from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability. As a product-led company, we believe in building world-class platforms that fundamentally shape how modern engineering organizations operate.
About the Role
We are seeking a highly skilled and passionate Support Business Application Engineer to take ownership of our Post Sales processes and application. This is a strategic, hands-on, delivery-focused role for someone who acts as a trusted business partner — navigating complex business processes, driving operational excellence, owning application roadmaps, and delivering measurable business results.
You'll be the go-to expert for Port's post sale technology landscape, owning end-to-end delivery of integrations, automations, and AI-powered workflows that power our post sale organization at scale.
What you’ll do
- Steer the post-sales systems strategy and collaborate with the Head of Information Systems and key business partners to build and maintain a roadmap aligned with current business needs and future scale - with AI as a core pillar of that strategy.
- Lead implementation of new support and customer success applications and major enhancements, managing the full lifecycle from requirements through post-deploy support.
- Design, develop, and maintain automations and integrations across the Support stack - including Zendesk, Pylon, Thena (Slack Support), PagerDuty, Fin by Intercom, Gong, and CRM systems.
- Own the AI tooling strategy for support - evaluate, implement, and continuously improve AI-powered tools and agents that drive deflection, faster triage, smarter routing, and reduced manual work.
- Build AI-assisted workflows for knowledge management, including automatic case summarization, tagging, suggested responses, content gap detection, and article creation.
- Implement and maintain integration frameworks using low-code and code-based tools (e.g., Zapier, n8n) and API-based integrations via webhooks and REST services.
- Own and improve Support on-call scheduling operations - PagerDuty schedules, rotations, escalation policies, and coverage rules.
- Ensure data consistency and integrity across systems through well-structured automation design (field mappings, ticket metadata, CRM ↔ Support linkage).
- Build monitoring and alerting mechanisms for automation failures and exceptions, especially around routing and escalation flows.
Who you’ll work with
You'll work closely with the Head of Information Systems and Data and stakeholders across Support, Engineering, Product, Operations, and IT. You'll also collaborate with Data and Security teams to ensure automations align with company-wide governance, data strategy, and infrastructure standards.
- 5+ years of experience in automation engineering, systems integration, or business application development in a B2B SaaS environment. Experience in a Support context is a plus.
- Hands-on experience with ticketing, CRM, or operational systems (e.g., Zendesk, PagerDuty, or similar). Willingness and ability to ramp up quickly on Support-specific tooling.
- Proven experience designing and implementing AI-powered workflows and tooling - including LLM-based automations, AI agents, and tools like Fin by Intercom or comparable platforms. You know where AI adds real value and how to make it stick in production.
- Hands-on experience building workflows and integrations using Zapier and/or n8n (or similar), plus APIs/webhooks and data structures (JSON, REST).
- Strong documentation mindset: process maps, runbooks, system diagrams, and change management for production workflows.
- Excellent communication skills, with the ability to translate Support needs into technical solutions and engage effectively with stakeholders.
- Self-starter with high ownership, reliability, and attention to detail.
Skills Required
- 5+ years of experience in automation engineering, systems integration, or business application development in a B2B SaaS environment
- Hands-on experience with ticketing, CRM, or operational systems
- Experience designing and implementing AI-powered workflows and tooling
- Hands-on experience building workflows and integrations using Zapier and/or n8n (or similar)
- Strong documentation mindset including process maps, runbooks, system diagrams
- Excellent communication skills and ability to engage with stakeholders
- Self-starter with high ownership and attention to detail
Port.io Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Port.io and has not been reviewed or approved by Port.io.
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Healthcare Strength — U.S. postings highlight baseline medical, dental, and vision coverage, indicating conventional health benefits are available. Public signals portray these as standard inclusions for at least some roles and locations.
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Retirement Support — U.S. role listings explicitly include a 401(k), signaling foundational retirement support. Specifics such as match and vesting are not publicly detailed, so generosity cannot be verified.
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Strong & Reliable Incentives — Sales and go‑to‑market roles are associated with healthy on‑target earnings ranges, indicating performance‑based pay is meaningfully used. Available ranges suggest incentives can be competitive for certain functions.
Port.io Insights
What We Do
The developer experience, developer productivity and driving software quality are on top of every engineering leader’s mind. At Port, we help engineering organizations excel through the use of our open internal developer portal, owned by platform engineering teams and built for developers. Port consolidates everything developers need to know and execute to deliver software autonomously and to comply with organizational standards. Managers use Port to understand engineering metrics and improve them. We’re growing rapidly, fueled by the industry’s leading product, and by the constant innovation of our customers, big and small, that use our product to change how developers work.
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