Business and Knowledge Manager

Job Title: Business Manager

Objective of function

The Business Manager will provide strategic and execution support to the Super Circle Leads

and the Head of WBP on the projects and initiatives that are in line with the Business Priorities

(see illustration below).

Job Level Description

The Business Manager for will spearhead strategy development and implementation of initiatives

across business lines working closely with the Head of WBP and the Super Circle Leads.

The Business Manager is expected to do the following:

Draw up, implement, guarantee and monitor internal business processes and act as a linking pin

across business units to enable effective and efficient operations

Build effective partnership with internal and external business units to help drive the business

towards establishing and maintaining a culture of growth, service excellence, and support the

company as it strives to deliver its business, product and people strategies

Pilot initiatives in several business units and scale up implementation to the rest of IBSS Manila,

working closely with each business line’s Leadership Team; some of these initiatives are as

follows:

Client segmentation

Digital transformation (i.e. client apps)

Deep dive on financial drivers especially for allocated costs – Infra Recharge, NL Tech

Recharge, MDS vs Actual Users

Budget reforecast, DP review and monitoring across WB domains (Data Management,

Technology, Regulatory Operations, Products)

Internal framework and observe governance for migrations with less than 1 FTE (change

request) as this has now out of scope of the Migrations team

Efficiency vs Book of Work analysis and monitoring

Functional footprint analysis

Team Performance analysis via scorecard

Main Tasks / Important Responsibilities and Results

Strategy and Policy

Contributes towards the development of strategy and policy, formulates policy in policy

documents and contributes towards implementation

Contributes towards the delivery of a quantitative/qualitative MTP, coordinates the MTP and

launches follow-up actions. Ensures management reports and control information are put

together

Highlights opportunities and analyses problems detected; follows up on these matters. Suggests

and implements improvements for internal business processes

Project Management

Advises and supports the Country Manager &/ Management Committee members in

implementing projects

Prepares, socializes and monitors project plans

Sets up evaluation strategies and measures of success for every initiative

Organizes and facilitates planning and working sessions with different leaders across IBSS

Manila

Performs (project-based) tasks upon the request of the manager and/or MT of the business unit,

whether

Operations and Processes

Coordinates with local (Circle Leads, Domain Process Leads), Regional and Global teams to

define and execute strategies that will help create efficiencies and further develop client

experience

Linking pin with other supporting ING business units and initiates actions

Provides management and/or control information relating to operations

Identifies synergies across domains to work through strategic solutions for wider WBP,

including but not limited to organizational design, role migrations and financials

Closely monitors the team’s dynamic plan relating to financials and process migrations,

depending on the need, working closely with Local Finance, Shared Operations et al

Communication, Collaboration & Stakeholder Management

Is point of contact in communications from and to various stakeholders for specific initiatives

Can act on behalf of the manager and/or MT when the occasion arises

Can represent IBSS Manila in global &/ stakeholder meetings

Optimizes communication within and between business units

Develops and maintains a network within the organization