The Role
Supports sales teams through administrative processes, territory and market-share data management, rate-card support, lead distribution, KPI reporting, shared inbox management, and customer communications. The role also involves improving internal processes, identifying business opportunities, and collaborating with management on ad hoc projects. Strong organization, numeracy, communication, Microsoft Office proficiency, and attention to detail are essential.
Summary Generated by Built In
LOCALiQ, the digital marketing arm of Newsquest Media Group, one of the UK’s largest regional media companies, is seeking a talented, detail-driven Business and Customer Insight Administrator to join our Business and Customer Insight (BCI) team.
This role plays a key part in supporting our sales teams and wider business through accurate administrative processes, data handling, and performance reporting. You’ll work as part of our data team, whose insights and analytics help inform commercial decisions across the organisation.
We’re looking for someone who’s not only confident in managing day-to-day tasks, but is also collaborative and willing to work across adhok projects with the management team. While this role is well-suited to someone with existing experience in administration or sales support, we also offer access to structured learning opportunities, including relevant courses and apprenticeships, for those who want to build on their expertise. The position is based in the North East, with initial training taking place in York. After training, the role will transition to home working, offering flexibility while remaining connected to a collaborative and supportive team.
If you’re someone who thrives in a fast-paced environment, communicates clearly and professionally, and has a sharp eye for detail, particularly with Microsoft Office tools, this could be a great next step in your career. This role is open to Full and part-time seekers permanently, working across mon - fri during office hours.
If you’re someone who thrives in a fast-paced environment, communicates clearly and professionally, and has a sharp eye for detail, particularly with Microsoft Office tools, this could be a great next step in your career. This role is open to Full and part-time seekers permanently, working across mon - fri during office hours.
Key Responsibilities
- Support the execution of admin-based processes to drive performance and identify business opportunities
- Manage the administration of Territory & Market Share data, Rate Card support, and Lead Opportunity distribution
- Maintain and update target trending and KPI reports to support revenue growth
- Handle communications from shared inboxes and the BCI service desk
- Assist in designing and drafting customer communications
- Uphold high standards of professionalism and a positive, problem-solving attitude
- Evaluate and improve internal processes to boost team efficiency
- Take ownership of personal development to enhance skills and effectiveness in the role
Skills, Knowledge & Expertise
- Strong organisational skills with the ability to manage multiple tasks
- Numerate with good analytical thinking
- Proficient in Microsoft Word, Excel, Outlook, Teams, and PowerPoint
- Able to develop, implement, and review improved processes
- Confident communicator across all levels of the business
- Previous experience in administration or data support within a sales environment
- Eagerness to grow and develop within an administrative role
- Solution-oriented mindset and a strong work ethic
Job Benefits
- Competitive Salary
- Opportunities for flexible or part-time hours.
- Contributory Pension
- Perks & Discounts with numerous retailers and organisations
- Opportunities for team building and training days
- 25 days paid holiday, statutory bank holidays
- An extra day off on your birthday
- Holiday purchase scheme
- Structured career progression, ongoing training, and personal performance reviews
- Discount Vouchers
- Discounted Gym membership
- Cycle to Work scheme
- Mental Health Support via Lifeworks
- Eye test vouchers plus £50 towards new glasses
- Annual Volunteer - Charity Day
- Staff referral scheme
Newsquest Media Group is an equal opportunities employer and welcomes applications from all community sections regardless of age, disability, gender reassignment, marriage/civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment process will consist of various stages and activities. As part of our commitment to fairness to all applicants, we will take into account any adjustments that could help you.
About
A name you can trust - we’ve been a part of your community for generations.LOCALiQ is the name for all that Newsquest Media Group does today, from trusted local newspapers and websites to digital marketing services that can help you reach new customers as you’ve never been able to before.LOCALiQ is the name that combines your trusted local news brand with digital marketing.It hasn’t replaced the name of your local Newsquest newspaper and its website, but it encompasses everything we can offer.Those services include online advertising and best-in-class digital marketing, backed by data gathered from our 1.5 million local campaigns and 45 million monthly users.Put our experts to work for you, and we believe you’re hiring the best marketing partner a business can have.
Skills Required
- Strong organisational skills and ability to manage multiple tasks
- Numeracy and good analytical thinking
- Proficiency in Microsoft Word, Excel, Outlook, Teams, and PowerPoint
- Ability to develop, implement, and review improved processes
- Confident communication across all levels of the business
- Previous administration or data-support experience within a sales environment
- Eagerness to grow and develop within an administrative role
- Solution-oriented mindset and strong work ethic
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The Company
What We Do
We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions. We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population. In addition to our local news brands, we own a number of digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs. Our parent company is Gannett Inc, the largest news publisher in the US. Gannett is listed on the New York Stock Exchange.
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