As part of the Fraud Analytics, Modeling & Intelligence organization, this role manages and executes the fraud analytics and strategies supporting Citi’s North American and global credit card and retail bank businesses. This includes leveraging data to identify fraud trends then designing and implementing strategies to prevent and mitigate fraud attacks across the full fraud lifecycle including application and synthetic ID fraud, account takeover, and sophisticated new attack schemes.
This role partners closely with Fraud Policy, Operations and various partners to keep apprised of business and technology direction to determine potential and existing fraud impacts.
Responsibilities:
- Support implementation of fraud risk strategies for retail bank, small business, and commercial bank credit with decision engine systems in accordance with defined change control procedures and controls.
- Assist in the management of business requirements, testing, and implementation of projects impacting fraud decision systems as well as system incidents. Refine framework for change control risk assessment including evaluation of control gaps within existing processes.
- Support “Authorization Governance” process, evaluating historical performance and emerging changes in the environment.
- Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities.
- Generate and manage regular and ad-hoc reporting to enable effective monitoring and identification of emerging trends.
- Prioritize and provide a clear line of sight to the most critical work to partners and team members.
- Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies
- Identify data patterns & trends, and provide insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
- Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
- Collaborate with cross-functional teams to provide strategy recommendations based on data and trend analysis and implement mitigation strategies.
- Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
- Work closely with internal and external business partners in building, implementing, tracking, and improving fraud capture decision strategies.
- May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications:
- 5+ years of experience in payments, fraud, and/or analytics role. 2+ years of experience in payment industry preferred.
- Experience as an Operations Research Analyst, Analytics Manager, Strategic Business Analyst or related position performing quantitative analytics supporting financial services
- Experience analyzing large datasets; applying mathematical, statistical and quantitative analysis techniques to perform complex analyses and data mining
- Ability to build effective presentations to communicate analytical findings to a wide array of audiences.
- Effective cross-functional project, resource, and stakeholder engagement and management, with ability to effectively drive collaboration across teams.
- Ability to make decisions independently with minimal guidance from management.
Education:
- Bachelor’s Degree required in statistics, mathematics, physics, economics, or other analytical or quantitative discipline. Master's Degree preferred.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Decision Management------------------------------------------------------
Job Family:
Business Analysis------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Jacksonville Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:
$113,840.00 - $170,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Jun 19, 2025------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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