At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Job Description:
We are looking for a Business Analyst & Scrum Master who will take on dual responsibilities, acting as both a Business Analyst and a Scrum Master, to ensure the smooth execution of projects using Agile methodologies. This role will require you to collaborate closely with stakeholders, define business requirements, and facilitate the Scrum process to ensure team effectiveness and delivery.
Key Responsibilities:
Business Analyst Responsibilities:
- Stakeholder Communication: Act as the primary point of contact between business stakeholders and the development team to gather requirements, clarify needs, and ensure alignment with project goals.
- Requirements Gathering: Elicit, document, and validate business requirements, use cases, and user stories to ensure the development team has clear and actionable goals.
- Process Mapping & Analysis: Analyze business processes, identify areas for improvement, and help design solutions that meet business needs.
- User Stories & Backlog Management: Write and maintain well-defined user stories with acceptance criteria, and work closely with the Product Owner to prioritize the product backlog.
- Business Solutions & Reporting: Assist in identifying business problems and recommend solutions, and provide regular updates and reports to stakeholders on project progress.
Scrum Master Responsibilities:
- Facilitating Scrum Ceremonies: Organize and facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Agile Coaching: Guide and coach the Scrum team on Agile practices, ensuring adherence to the Scrum framework, and help remove any impediments that hinder the team's progress.
- Team Support & Motivation: Promote a collaborative and self-organizing team culture, focusing on delivering high-quality work and continuous improvement.
- Impediment Removal: Proactively identify and remove obstacles that prevent the team from achieving their sprint goals.
- Sprint & Release Planning: Support the team and Product Owner in sprint planning and release planning activities, ensuring that the scope is well-defined and achievable.
Skills and Qualifications:
- Experience: 3+ years in a combined Scrum Master and Business Analyst role or related positions.
- Agile & Scrum Knowledge: Strong understanding of Scrum and Agile principles, with hands-on experience in implementing Agile methodologies.
- Business Analysis Skills: Ability to gather, analyze, and document business requirements, user stories, and workflows.
- Communication: Excellent verbal and written communication skills for interacting with stakeholders, team members, and management.
- Problem Solving: Strong analytical and problem-solving skills with the ability to think critically and adapt in fast-paced environments.
- Team Leadership: Experience in leading and motivating cross-functional teams.
- Certifications: Certified Scrum Master (CSM) or equivalent certification is preferred; Certified Business Analysis Professional (CBAP) or similar is a plus.
Preferred Qualifications:
- Experience with Agile project management tools (e.g., Jira, Confluence, Trello).
- Familiarity with Lean and Kanban methodologies.
- Experience in facilitating cross-functional collaboration and managing stakeholder expectations.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023561
Job Category:
Information Technology
Primary Location City:
Chennai
Primary Location Region:
Tamil Nadu
Primary Location Postal Code:
600089
Primary Location Country:
India
Additional Posting Location(s):
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What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are. We’re Challengers of Convention Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast. We’re Champions for Our Customers Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back. We’re Cheerleaders for Our Team Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission. We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service. At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future. Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
