At UniSystems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Business Analyst to join our UniQue team in Brussels!
What will you be doing in this role:
- Track, analyze, and report SLA and KPI performance across customers and services.
- Identify service risks, trends, breaches, and improvement opportunities through regular reporting.
- Work closely with account managers to support customer reviews, renewals, and commercial discussions.
- Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.
- Maintain accurate service inventories, commercial records, and contract-related data.
- Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms.
- Support procurement, renewals, and partner compliance requirements.
- Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends.
- Support forecasting, budgeting, and business planning activities.
- Drive process improvements to increase efficiency, reporting accuracy, and commercial governance.
- Act as key liaison between operations, finance, sales, account management, and external partners.
Requirements
What do you need to succeed in this position?
- Master's degree in Economics, Finance or Engineering with minimum 5 years of experience as a Business Analyst, or similar commercial/operations role.
- Strong experience tracking and reporting SLA / KPI performance across managed services environments.
- Proven experience working with account managers, customers, and internal stakeholders.
- Strong understanding of billing validation, invoicing controls, asset counts, and revenue assurance.
- Experience managing customer service, vendor and partner relationships, including commercial reviews and renewals.
- Strong analytical skills using Excel, Power BI, or similar reporting tools.
- Experience with CRM such as ServiceNow, Salesforce, SAP, or similar.
- Experience with international projects is a plus.
- At least 2 from the following certifications: ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum.
- An active NATO Security Clearance is required.
- Very good command of spoken and written English (B2).
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
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What We Do
Uni Systems, a member of Quest Group, has been a reliable ICT partner to companies and organizations in the European market for over 60 years. We are the first IT company founded in Greece, in 1964, and we have been supporting our clients ever since. Trusting customers, extensive solutions offering, strong partnerships and experienced people, those are the main grounds for Uni Systems’ rapid expansion of operations across geographies and industries. With more than 1450 specialized ICT professionals, established presence in more than 20 countries, and branches and subsidiaries in the heart of the European Union (Athens, Barcelona, Brussels, Bucharest, Luxembourg and Milan), we are effectively addressing the needs of European and International organizations and institutions and delivering value-added integrated solutions to our customers. Through our strong industrial vertical expertise, supported by the range of our horizontal solutions, we hold a substantial and successful track record in the delivery and implementation of large-scale, mission-critical projects in the sectors of Banking & Finance, Enterprise & Utilities, Government, and Telecommunications, as well as in EU Institutions and Agencies. Participations in real commercial implementations of best practices (i.e. ITIL, RUP, PRINCE2, PMI), has provided our people with significant experience, unique know-how and proven capability in designing, implementing and successfully supporting complex ICT projects, through a range of solutions and business areas. At Uni Systems, we support innovation, and we have been investing in the European and National research ecosystem. Our Research and Innovation (RDI) department has been successfully bidding and winning a series of research programs in promising technological areas, such as 5G, AI in Health, and Blockchain in Governance. Enabling our clients' digital transformation journey is our passion and we remain strongly committed to it.
