How will you make an impact in this role?
International Card Services – Strategic Planning - This Analyst position will play a crucial role in identifying and leveraging opportunities to optimize processes and improve quality and operational efficiency on Consumer and SBS credit and service cards.
This position is designed for an ambitious and proactive professional, with a clear objective to become a reference within the organization, capable of transforming deviations and impacts into concrete actions and tangible results.
Responsibilities- Develop and implement advanced models for the optimization of manual processes, allowing for a more strategic focus in identifying improvement opportunities.
- Actively manage the service and credit card channel, ensuring sustained growth through the measurement and identification of operational, quality, and post-acquisition performance efficiencies.
- Implement predictive models for forecasts and trends, improving strategic decision-making.
- Conduct compelling and detailed presentations to directors and key stakeholders, ensuring understanding and support for improvement initiatives.
- Drive billing, revenue growth and profitability through advanced analytical techniques.
- Maximize business returns by institutionalizing efficient and accurate models.
- Ideate and contribute to innovations to help solve business problems.
- Analyze large amounts of data to derive business insights and create innovative solutions.
- Development of recommendations and strategies to enable consultative support to the leadership team.
Minimum Qualifications:
Proven analytical skills, ability to consolidate and storytelling to director and managers, for value insights drilling action to improve revenue.
Strong communication and interpersonal skills.
Passion, energy, personal accountability, and a desire to learn and grow.
High level of integrity when handling confidential information.
Demonstrated ability to learn quickly with a willingness to continuously improve.
Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities.
Ability to work well under pressure, adapt to changing circumstances, and make decisions quickly and effectively.
Ability to learn quickly and work independently.
Good Programming skills are a must.
Excellent problem formulation and solving skills.
Python (Pyspark, pandas).
SQL (SQL server, Postgre SQL, MySQL).
Excel expert.
Excellent verbal and written communication, with the ability to present complex information clearly and persuasively.
Previous experience in analysis and process improvement roles, preferably in the financial services sector.
Ability to work autonomously and as part of a team, with a results-oriented approach.
Bachelor’s degree in business, finance, industrial engineering, or related fields.
Preferred Qualifications:
Tableau, Tableau Prep.
Resilient.
Proven track record of driving results in a fast-paced, multi-dimensional environment.
Strong project management skills.
Ability to create clarity in ambiguous situations.
Strong verbal and written communication skills.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Proven analytical skills
- Strong communication and interpersonal skills
- Good programming skills
- Python (Pyspark, pandas)
- SQL (SQL server, Postgre SQL, MySQL)
- Excel expertise
- Bachelor's degree in business, finance, industrial engineering, or related fields
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
