Business Analyst

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
 

This is where your skills come in. RingCentral is looking for a Business Analyst.

The Business Analyst is an individual contributor who acts as an Analytics Business Partner advising key Business Leaders within Customer Care and organizational expertise and analytic insights to VPs, Directors and Business Leaders on a day-to-day basis.

What You’ll Bring:

• Develop and implement comprehensive tools and strategies that allow raw data to be transformed into business insights – insights that are often used for decision making and strategic planning

• Creates and works in partnership in building structured management reports and dashboards for monitoring and periodical evaluation of business performance.

• Synthesize business key trends and assess current/future business risk by performing ad hoc and Strategic analysis.

• Structures an end-to-end analysis (from methodology to recommendation) with supervision of senior manager/senior business analyst.

To succeed in this role, you must have experience in:

• Bachelor’s in Economics, Business, Mathematics, Statistics (or equivalent degree)

• At least 2 years of Relevant Work Experience in Customer Care or Post-Sales Operations

• Strong analytical, organization, problem-solving and follow-through skills

• Excellent oral and written communication skills including listening and presentation skills

• Requires strong database manipulation, stakeholder & project management skills, excellent data storytelling and the ability to collaborate/cooperate with cross functional teams.

• Knowledgeable in CRM and Customer Care Tools (i.e. Salesforce)

• Knowledgeable in BI Tools (i.e. Tableau)

• Knowledgeable in Big Data platforms is a plus (i.e. Hadoop and Alteryx)

• Willing to do Night Shifts. Work shift is from 11pm – 8am.

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

By completing your application for this role, you:

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