Business Analyst

Position: Business Analyst

Role Overview

We are seeking a highly skilled Business Analyst to lead and deliver business analysis activities across complex initiatives. This role involves engaging stakeholders, analyzing business needs, supporting project coordination, and contributing to continuous improvement of systems and processes, particularly within a regulated environment.

Key Responsibilities

Technical

• Lead and conduct business analysis across all project phases aligned with standardized methodologies (Agile, SDLC, enterprise frameworks)
  
• Provide comprehensive I&IT business analysis services, including stakeholder engagement and advisory support
  
• Perform end-to-end requirements gathering, business modeling, and analysis of transformation initiatives
  
• Identify, analyze, and resolve defects in collaboration with relevant teams
  
• Conduct impact analysis and produce detailed requirement specifications
  
• Apply re-engineering and lean concepts to identify cost-effective improvements
  

Project Coordination

• Develop and maintain project plans, schedules, and status tracking
  
• Coordinate meetings, workshops, and stakeholder communications
  
• Manage risks, issues, dependencies, and action items
  
• Support cross-functional alignment across teams and deliverables
  
• Assist with change management, onboarding, and communications
  

Relationship Management & Communication

• Lead stakeholder sessions to assess business challenges and opportunities
  
• Translate business requirements into actionable technical solutions
  
• Liaise with development, QA, and third-party vendors
  
• Present complex concepts to both technical and non-technical audiences
  
• Develop business processes, user documentation, and training materials
  
• Provide expert troubleshooting and issue escalation support
  

Business Knowledge

• Conduct gap analysis for system upgrades and process improvements
  
• Develop business cases, feasibility studies, and cost-benefit analyses
  
• Perform data modeling, process modeling, and requirements definition
  
• Monitor project progress and report to leadership
  
• Establish performance measures and evaluate outcomes
  
• Ensure compliance with accessibility and design standards
  

Operational Support

• Maintain documentation such as change requests, implementation plans, and operational guides
  
• Support creation and review of deployment and operational documentation
  

Qualifications

Must-Have Skills

• Knowledge of relevant legislative frameworks and digital service standards
  
• Experience conducting user research (interviews, workshops, usability analysis)
  
• Strong communication, presentation, and stakeholder engagement skills
  
• Experience applying lean/re-engineering concepts to optimize processes
  
• Proficiency in MS Office and collaboration tools (e.g., Miro)
  

Business Analysis Experience

• Extensive experience delivering full-cycle business analysis
  
• Expertise in requirements elicitation, documentation, and validation
  
• Experience supporting production environments, including log analysis and issue resolution
  
• Ability to develop best practices and standardize business analysis processes
  
• Strong experience in process improvement and transformation initiatives
  

Business & IT Knowledge

• Experience working with complex data environments and systems
  
• Strong understanding of data quality, access, and governance practices
  
• Knowledge of cloud-based technologies and modern IT solutions
  
• Awareness of industry trends and emerging technologies
  

Stakeholder & Communication Skills

• Strong leadership, facilitation, and negotiation skills
  
• Exceptional analytical and problem-solving capabilities
  
• Proven ability to build relationships and work with cross-functional teams
  
• Highly organized with the ability to manage competing priorities
  

About Symbiotic Digital

Symbiotic Digital provides the IT Experts you need that solve problems and get things done. See what the top 2% in their field can do for you. (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

1. Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results
   
2. Recruitment: Find The Right People You Need
   

Serving IT & Business leaders, Symbiotic Digital provides a business system that enables us to provide expert technical staff needed to solve challenging business and IT problems. IT leaders in leading organizations across Canada rely on Symbiotic Digital to staff critical assignments with proven experts evaluated through our Quality Management System.

We are a 100% Indigenous-owned company.

Learn more: https://www.symbioticgroup.com/home-sd/