Position Summary
The Business Analyst plays a critical role in delivering advanced SaaS support and solution optimization, combining technical expertise with a consultative, client-facing approach. This individual partners closely with customers and internal teams to solve complex technical challenges, design scalable solutions, and ensure successful implementation.
Success in this role means acting as a trusted advisor to clients, delivering high-quality solutions that align with business goals, and driving continuous improvement through collaboration, technical depth, and proactive problem-solving. You thrive in a fast-paced environment, take ownership from concept to completion, and contribute to both customer success and product evolution.
Key Responsibilities
· Work with an implementation manager to create requirement documents for functional design of enterprise solutions, translating business requirements into technical specifications.
· Assist the implementation manager in implementation, which includes requirement documentation, requirement gathering, implementation design, UAT testing, handling issues, and change requests.
· Translate complex business needs into scalable, value-driven solutions aligned with Onit’s platform.
· Partner cross-functionally with Product, Engineering, Project Management, and Client Success to ensure the deliverable matches the scope and client requirements with seamless execution, delivered on-time and within scope.
· Ensure the customer will be a positive reference to other customers/prospects.
· Support end-to-end solution delivery, including implementations, integrations, data migrations, and system configurations.
· Serve as a trusted advisor to client stakeholders, leading discovery sessions and identifying process optimization opportunities.
· Ensure high-quality delivery through validation, troubleshooting, and adherence to best practices.
· Build strong client relationships through responsiveness, professionalism, and proactive communication.
· Continuously improve technical and functional expertise, contributing to documentation, knowledge sharing, and innovation (e.g., automation, integrations).
Required Skills
· 3+ years' experience in technical support/software implementation, preferably within a SaaS (Software as a Service) environment.
· Relevant Degree in Computer Science, IT, or other applicable field.
· Relational Database Experience/Proficiency in various coding languages.
· Demonstrated ability to quickly understand business requirements and expectations.
· Excellent verbal and written communication skills.
· Previous roles in a customer-facing environment.
· Detail-oriented with strong organizational skills.
· General understanding of programming fundamentals.
· Strong team player with proven ability to work with teams across geos.
· Excellent Microsoft Office Suite and general documentation proficiency.
· Ability to multi-task and prioritize across several projects simultaneously.
Skills Required
- 3+ years' experience in technical support/software implementation, preferably within a SaaS environment
- Relevant Degree in Computer Science, IT, or other applicable field
- Relational Database Experience/Proficiency in various coding languages
- Demonstrated ability to quickly understand business requirements and expectations
- Excellent verbal and written communication skills
- Previous roles in a customer-facing environment
- Detail-oriented with strong organizational skills
- General understanding of programming fundamentals
- Strong team player with proven ability to work with teams across geos
- Excellent Microsoft Office Suite and general documentation proficiency
- Ability to multi-task and prioritize across several projects simultaneously
What We Do
Onit is a global leader of enterprise software and artificial intelligence platforms and products for legal, compliance, sales, IT, HR and finance departments. Our software transforms best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, legal spend management, contract lifecycle management and legal holds, we operate worldwide and help global companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement. Onit is the only company in our space with two platforms: Our leading no-code business process automation platform, Apptitude, and our business intelligence platform, Precedent. Apptitude allows customers to create, modify and deploy new software products and custom workflows. Onit’s legal AI platform, Precedent, enables our software products to read, write, and reason like a lawyer. Combined, the two platforms enable customers to digitally transform legal operations by automating processes, reducing costs and maximizing productivity with industry-leading cloud-based software.
