EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As our Technology function continues to grow, EML is investing in data, automation and AI-enabled solutions to improve outcomes across Workers Compensation. Our AI Program focuses on practical, governed innovation delivering measurable value through structured, disciplined delivery.
As a Business Analyst, you will play a critical role in shaping and delivering technology initiatives across software development, data, automation and AI-enabled solutions.
Operating within a structured and governed delivery environment, you will lead complex analysis activities, bridge business and technology teams and ensure that business needs are translated into clear, tangible and reviewable analysis artefacts that support sound decision-making and predictable delivery outcomes.
This will be a full time, 12-month fixed-term contract based in the Sydney office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
Lead ideation, discovery and analysis activities, including structured workshops
Produce high-quality analysis artefacts such as detailed business requirements, process models, data analysis, options analysis and decision records
Undertake strategic analysis to support business cases, prioritisation and investment decisions
Shape and recommend solution options, trade-offs and impacts to support decision-making
Act as a subject matter expert on application and AI-enabled solution capabilities
Support Agile delivery processes, including facilitation of Agile ceremonies and delivery events
Maintain clear documentation and traceability using Jira, Confluence and approved templates
Identify opportunities to improve outcomes through technology, data, AI tools, automation and process improvement
ABOUT YOU
Full Australian working rights without restriction
5-8 years experience as a Business Analyst working on complex initiatives in a fast-paced or regulated environments
Demonstrated experience leading business analysis activities end-to-end
Strong written and verbal communication skills, with the ability to clearly and structurally articulate complex concepts
Proven experience working in Agile or hybrid delivery environments, including Kanban and Scrum and collaborating with delivery teams using Jira, SharePoint and Confluence
A solid understanding of software development lifecycles, controls and governanc
Exposure to, or experience with data-driven, automation, or AI-enabled solutions and emerging technologies is highly regarded
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- 5-8 years experience as a Business Analyst
- Experience leading business analysis activities end-to-end
- Strong written and verbal communication skills
- Experience in Agile or hybrid delivery environments
- Understanding of software development lifecycles
- Exposure to automation or AI-enabled solutions
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
