Business Analyst

Position Summary

The Business Analyst, embedded within the Community Investment portfolio’s technology delivery team, will help to accelerate value delivery, reduce implementation risk, and uphold governance quality across requirements, testing, integrations, and change management. This role leads end‑to‑end requirements management—business, functional, and technical—ensuring full traceability through UAT and go‑live. The Business Analyst also serves as the portfolio’s functional integrator, connecting SaaS platforms and internal systems in alignment with integration points defined during discovery and planning.

Primary Success Factors

• Serves in a leadership capacity on requirements initiatives within the Community Investment portfolio delivery team, ensuring that business, organizational, and system requirements are effectively planned, elicited, analyzed, validated, documented, reviewed, and tested. May lead projects or participate as a key contributor.

• Contributes across all areas of the business analysis body of knowledge, including requirements elicitation with subject matter experts / key business stakeholders, business analysis planning and monitoring, requirements management and communication, and solution assessment and validation.

• Ensures that requirements documentation, process workflows, diagrams are complete and consistent, and meet the needs of the project.

• Ensures that test conditions and test scripts are created and validated for user acceptance testing.

• Acquires comprehensive knowledge of the Bank’s macro-business processes and associated applications, with particular emphasis on the Community Investment portfolio and SaaS application, including thorough analysis of relevant procedures, protocols and trainings.

• Collaborates with the project or program manager to assist with effort and cost estimation, project scheduling and planning, as well as identifying risks and issues and recommending mitigation strategies. 

• When performing quality assurance testing functions: designs and executes detailed test plans and test cases to verify that the software meets requirements; identify problems and defects that should be corrected prior to implementation; ensure that the system delivers the required specifications; perform regression testing to verify that all pre-existing code still works properly; utilize testing tools as necessary for defect tracking, automated testing, and simulated load testing.

• Participates in the weekly production support rotation to conduct initial triage of issues and provide prompt communication to internal customers within the Community Investment application portfolio. Ensure that issue impact, resolution, and root cause are comprehensively documented in the IT service management system.

• Ensures compliance with policies, procedures, and regulations to ensure safe and sound business operations.

Required Experience

• Bachelor’s degree in Information Systems / Business Administration or equivalent work experience

• Five or more years of experience in information systems, with an emphasis on the requirements life cycle, development and testing

• Five or more years of experience leading testing efforts, and/or dedicated staff to complete significant systems design, testing and/or implementation

• Experience with community investment or grant management programs is preferred

• Knowledge of requirements analysis techniques

• Experience in Agile methodologies (e.g., SAFe Scrum)

• Knowledge of current best practices, methodologies, standards, and approaches to Business Analysis

• Strong verbal communication abilities that enable effective and engaging review sessions with stakeholders

• Demonstrates effective networking abilities and is adept at cultivating robust relationships with business stakeholders (i.e., internal customers)

• Strong written communication skills

• General understanding of SQL and databases

• Proficiency with artificial intelligence tools to streamline process workflows and enhance documentation efficiency is a nice to have

It is the policy of the Federal Home Loan Bank of Pittsburgh to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, religion, color, sex, national origin, age, disability status, genetic information, veteran's status, ancestry, sexual orientation or status as a parent as defined by applicable law. It is the Bank's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.