The Role
The Business Analyst will implement a cloud SaaS solution for a contact center, focusing on requirement gathering and Agile methodologies.
Summary Generated by Built In
Client is seeking a Business Analyst.
Requirements
Mandatory Education/Certifications:
- IIBA CBAP, PMI-PBA or IIBA AAC
Mandatory Experience:
This position is for an IT business analyst on a project to implement a cloud SaaS solution for our contact center. The candidate will require the following:
- -Significant IT project experience as a business analyst
- -Experience gathering and documenting business requirements
- -Experience with Agile and Waterfall project methodologies
- -Strong communication and customer service skills
Desired Experience:
- -Experience with contact center technology projects
- -Knowledge of systems like telephony, IVR, workforce management or CRM integrations
- -Experience with Azure DevOps
- -Familiarity with cloud and SaaS solutions
Skills Required
- IIBA CBAP, PMI-PBA or IIBA AAC certification
- Significant IT project experience as a business analyst
- Experience gathering and documenting business requirements
- Experience with Agile and Waterfall project methodologies
- Strong communication and customer service skills
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The Company
What We Do
Workiy is a global company with more than 20 years of experience that provides end-to-end digital solutions, consulting and implementation services to its clients, including digital solutions and staffing services.
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