iKnowHow Group is a leading Software & Robotics Solutions group of companies operating internationally for over 24 years, with 300+ professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and Public Sector industries. The group is structured into specialized subsidiaries, each focused on distinct technology domains and market verticals.
We are now looking for a mid-level Business Analyst to work in new challenging outsourced projects.
You will elicit and structure requirements for digital products spanning policy, claims, customer experience, and internal operations, translating business needs into clear, testable specifications. You will work in Agile/Scrum teams delivering on a modern, cloud-native technology stack across Microsoft Azure, GCP, and AWS.
Responsibilities:
- Engage with business stakeholders, product owners, and SMEs to elicit, analyses, and document functional and non-functional requirements for new and existing platforms.
- Translate business processes into clear user stories, acceptance criteria, process flows, and use cases, supporting both new product development and modernization initiatives.
- Produce process maps, data flow diagrams, and user journey artefacts using tools, applying BPMN or UML where appropriate.
- Analyze existing systems and reports to identify gaps, redundancies, and improvement opportunities across underwriting, claims, distribution, and customer service.
- Support data-driven decision making and collaborating with data teams to define KPIs, reports, and dashboards.
- Partner with product owners and engineering leads to maintain a healthy, well-prioritized backlog, ensuring stories are refined, estimated, and ready for sprint planning.
- Participate in Agile ceremonies, providing analysis support throughout the delivery lifecycle.
- Coordinate UAT planning and execution with business stakeholders, capturing feedback and supporting defect triage with QA and development.
- Facilitate workshops and stakeholder meetings, ensuring decisions, risks, and dependencies are clearly documented and communicated.
- Maintain up-to-date documentation, establishing a single source of truth for product features and processes.
Requirements
- Bachelor’s degree in business administration, Information Systems, Computer Science, Engineering, or a related field.
- 3–5 years of experience as a Business Analyst on digital, data, or enterprise software projects.
- Proven experience working in Agile/Scrum delivery teams alongside engineering, QA, and product.
- Strong analytical and problem-solving skills, with the ability to translate ambiguous business problems into structured requirements and clear acceptance criteria.
- Hands-on experience writing user stories and managing backlogs in Jira; documenting in Confluence.
- Working knowledge of process modelling notations (BPMN, UML) and tools such as Visio, Lucidchart, or Miro.
- Comfortable with SQL for data exploration and validation; familiarity with reporting tools such as Power BI.
- Exposure to cloud platforms — Microsoft Azure primarily, with GCP and AWS as secondary.
- Excellent written and verbal communication skills in English; ability to facilitate workshops and present to senior stakeholders.
Nice to have:
- Domain experience in insurance, financial services, or another regulated industry
Benefits
- An attractive salary package
- Private health insurance plan
- Career development and growth opportunities
- Continuous training via personalized seminars
- An amazing private & open-office workspace in Athens #LI_Hybrid
- Stable and enjoyable working environment
Skills Required
- Bachelor's degree in business administration, Information Systems, Computer Science, Engineering or a related field
- 3-5 years of experience as a Business Analyst
- Experience working in Agile/Scrum delivery teams
- Strong analytical and problem solving skills
- Hands-on experience writing user stories and managing backlogs in Jira
- Working knowledge of process modelling notations (BPMN, UML)
- Comfortable with SQL for data exploration and validation
- Exposure to cloud platforms (Microsoft Azure, GCP, and AWS)
What We Do
iKnowHow is a Greek technology firm based in Athens and currently employing more than 120 engineers and IT professionals. The company was founded in 2002 and has since grown rapidly holding nowadays a significant market share in Greece, Cyprus and Europe. For almost two decades, the company has been offering a wide range of tailor made software solutions and specialized ICT strategy consulting services as well as building complex enterprise applications with emphasis on Digital Government, Business Automation, Information Security, Digital Transformation, e-Health and Industrial Automation solutions. The past years the company has significantly increased in size and financial yield, reaching almost 120 employees. IKH is organized into three business units: digital government, healthcare, and robotics. Our longstanding partnership with IBM and our knowledge of Open Source technologies has allowed us to complete significant ICT work for local and international organizations. IKH Innovation, our robotics arm, is a world-class team of robotics and software engineers with expertise in mechanical design, embedded control, data-driven intelligence and mobile robots. IKH Innovation designs and builds tailor-made robotic solutions capable of performing in demanding environments. evorad™ is our comprehensive RIS / PACS suite designed to cover a radiology department's needs from the moment patients walks in to the moment they walk out with their examination and their digital diagnostic report in hand. evorad™ has become the premier PACS solution of Greek public hospitals, used not only to process thousands of examinations per day, but also as the main teaching tools in medical schools and university hospitals.
