BUSINESS ANALYST
Important Information
Location: Singapore
Responsibilities:
Stakeholder and Communication Management:
- Manage all aspects of project and program engagement from planning, external vendor relationships, scope change, solutioning , risks and issues
- Continually manage stakeholder expectations through governance processes
- Deliver appropriate and effective executive level communication on capability and solutions
Process and Delivery Execution:
- Ability to translate high-level requirements into detailed documentation within the organization's context.
- Ability to evaluate and analyze existing business processes and uncover areas for improvements.
- Ability to envision and design end to end business processes, journeys and communicate and clarify requirements with developers.
- Define detailed user stories based on business requirements, ensuring that they follow UOB’s prescribed format. Ensure that user stories have sufficient details so that developers can estimate and work with them.
- Define detailed business processes, spanning both online and offline aspects. Coordinate with various stakeholders in UOB to get detailed requirements and ensure that they are met through proposed solution.
- Ensure user stories are consistent and high-quality.
- Actively participate in planning meetings between Product Owners and System analysts to explain the story requirements.
- Work with the design team for requirements that require User Interface Design.
- Consult Solution Architect or System Analyst for technical requirements.
- Be available for Product Owner to discuss any dependencies or backlog topic. Assist the Product Owner in defining finer details of the product.
- Assist on operational impact and ensure affected areas embed in operational readiness plan
- Monitor and manage risks/issues related to scope creep
- Ensure non-functional requirements are incorporated
- Work with test manager and tester to translate business requirements into test scenarios
Requirement:
8-10 years’ experience in Credit data and Collections domain
Essential Skills:
- Analyze collections processes and recommend improvements to enhance recovery rates.
- Collaborate with collections teams to streamline workflows and automate reporting.
- Support the design of dashboards and KPIs for tracking overdue accounts and recovery performance.
- Ensure adherence to legal and regulatory standards in debt recovery.
- Detail oriented.
- Ability to translate high-level requirements into detailed documentation within the organization’s context
- Ability to evaluate and analyze existing business processes and uncover areas for improvements.
- Ability to envision and design end to end business processes keeping an eye on the details.
- Ability to gather critical information from meetings with various stakeholders and producing useful documentation.
- Ability to communicate and clarify requirements with developers.
- Ability to identify and clearly document dependencies.
Key Domain:
- Credit Cards, Loans, Payment, Collections Domain
- Microsoft Powerpoint, Excel and Word
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality
Skills Required
- 8-10 years experience in Credit data and Collections domain
- Ability to analyze collections processes
- Familiarity with Microsoft Powerpoint, Excel and Word
Encora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Encora and has not been reviewed or approved by Encora.
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Healthcare Strength — Health coverage is described as employer-provided in multiple locations, with private plans and family coverage highlighted in Spain and Mexico. Medical insurance quality is presented as a recurring bright spot alongside standard coverage.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO, with regional materials indicating additional leave provisions in certain countries. Leave is generally portrayed as conventional to generous depending on location.
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Flexible Benefits — Work-from-home flexibility is frequently highlighted as a plus, though it varies by role and client needs. Remote and hybrid options are positioned as part of the overall package.
Encora Insights
What We Do
Headquartered in Santa Clara, California, and backed by renowned private equity firms Advent International and Warburg Pincus, Encora is the preferred technology modernization and innovation partner to some of the world’s leading enterprise companies. It provides award-winning digital engineering services including Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. Encora's deep cluster vertical capabilities extend across diverse industries, including HiTech, Healthcare & Life Sciences, Retail & CPG, Energy & Utilities, Banking Financial Services & Insurance, Travel, Hospitality & Logistics, Telecom & Media, Automotive, and other specialized industries. With over 9,000 associates in 47+ offices and delivery centers across the U.S., Canada, Latin America, Europe, India, and Southeast Asia, Encora delivers nearshore agility to clients anywhere in the world, coupled with expertise at scale in India. Encora’s Cloud-first, Data-first, AI-first approach enables clients to create differentiated enterprise value through technology
