Business Analyst

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The Business Analyst is a key member of the Project Management Office (PMO). This role guides the success of technology-related business processes, ensuring alignment with the City’s strategic priorities and its vision for a future-state digital, serviceoriented city. 

The Business Analyst serves as the voice of the customer, working closely with cross-functional teams, departmental partners, and technical staff to understand needs, gather requirements, analyze workflows, and support the design and implementation of improved digital services. This role supports both business process improvement and project governance functions within OIT. 

The ideal candidate is collaborative, analytical, detail-oriented, and committed to delivering modern, user-centered, and value-producing technology solutions within a large, diverse public-sector environment. 

ESSENTIAL FUNCTIONS 

Business Process Discovery & Management 

• Lead requirements gathering through interviews, workflow analysis, and business process mapping 
• Evaluate existing processes to identify opportunities for enhancement or modernization 
• Develop use cases, feature requirements, and user stories to support system improvements 
• Partner with technical teams to ensure alignment between business needs and technical implementation 
• Support planning for new IT services and service bundles 
• Research emerging technologies and assess their fit for City operations 
• Conduct initial testing of enhancements; coordinate with SMEs for secondary validation 
• Contribute to project and portfolio management activities 
• Apply project management principles as needed 
• Advocate for continuous improvement and new ideas rooted in user needs and organizational strategy  

Relationship Management 

• Build collaborative relationships with departmental partners and central OIT teams 
• Serve as the primary point of contact for assigned business process areas 
• Conduct regular stakeholder reviews, planning meetings, and priority-setting sessions 
• Advocate for stakeholder needs within OIT 
• Monitor and report on project status, service delivery, and stakeholder satisfaction 
• Ensure transparency, communication, and alignment across teams  

Project Governance & Portfolio Support 

• Support the PMO’s Project Health Check process, including data validation and performance analysis 
• Review metrics such as schedule, scope, budget, and risk to identify trends or concerns 
• Assist in building dashboards, scorecards, and reporting materials 
• Prepare summaries for leadership and governance meetings 
• Maintain PMO documentation in systems like SharePoint or Smartsheet 
• Support contract coordination (staff augmentation, IT implementation, planning/architecture) 
• Assist with RFI/RFP processes, including documentation, tracking, and evaluation support  

KNOWLEDGE, SKILLS & ABILITIES 

• Ability to translate business needs into clear technical requirements 
• Strong strategic and analytical thinking with a user-centered mindset 
• Excellent communication skills, including explaining technical concepts to non-technical audiences 
• Ability to build trust and work collaboratively across a diverse environment 
• Experience researching technologies and contributing to data-informed decisions 
• Strong problem-solving, organization, and documentation skills 
• Commitment to innovation, transparency, and inclusive service delivery  

• Bachelor’s degree in Computer Science, Information Systems, or related field 
OR an equivalent combination of education and experience 
• At least seven (7) years of professional experience, including five (5) years of business analysis 
• Experience with tools such as MS Excel, Project, PowerPoint, and Visio 
• Experience leading or managing projects is a plus 
• Experience with Organizational Change Management is a plus 
• Experience in government or large, complex environments is preferred  

Salary Range: $75,000-$85,000

Salary cannot exceed $85,000

All applications must include a cover letter. Applications without a cover letter will be considered incomplete. 

Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:
http://www.phila.gov/humanrelations/Pages/default.aspx