The Business Analyst Assistant Manager will play a critical role in driving business improvements and digital innovations within (the card payments sector, Acquiring Sector, new banking services/features). He will work closely with cross-functional teams including product managers, IT, operations, and external stakeholders to define requirements, create solutions, and ensure the seamless delivery of Projects/Products and Services
ResponsibilitiesBusiness Requirements Analysis:
- Support gathering and documentation of detailed business requirements related to either Acquiring or Issuer card payment products, including credit cards, debit cards, and digital wallets…etc
- Conduct gap analysis and propose enhancements to existing systems and processes.
- Collaborate with stakeholders to translate business needs into clear functional specifications and user stories.
2. Support in Project Management & Delivery:
- Support the end-to-end delivery of the projects, ensuring alignment with business objectives and timelines.
- Coordinate with technology teams to working on the project as descripted and mentioned in SOW.
- Support the company's PMs whenever descripting or translating or discussing the project scope internally with the stakeholders or with the client/s.
4. BAs Process Improvement:
- Making sure aligning with the Dept. Head for following the standard process.
- Participating with team in building BAs docs library, to share the knowledge and organizing the dept. work.
5. Stakeholder Engagement:
- Act as a bridge between business units, technology teams, and external partners (banks, processors, acquirers).
- Engage with vendors and third-party service providers to evaluate new technologies, systems, and platforms that enhance the card payment experience.
- Participate in workshops, presentations, and discussions with clients to gather feedback and present solutions.
Qualifications:
- Bachelor’s degree in business, Finance, IT, or related field.
- 4+ years of experience in business analysis, preferably within the card payments or banking services industry.
- Strong knowledge of card payment systems, processes, and regulations.
- Strong communication and stakeholder management skills.
Key Competencies:
- Analytical Thinking and Problem Solving
- Strong Organizational Skills
- Technical Aptitude in Payment Systems
- Effective Communication and Negotiation
- Team player and collaboration
Preferred Certifications (Preferable):
- Certified Business Analysis Professional (CBAP)
- Agile Certified Practitioner (PMI-ACP)
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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