This position is for our subsidiary:
Claim Assist Technologies, LLCTo know more, visit us at http://www.claimassist.com
Job Title: Business Analyst
Location: San Antonio, Texas (On-site)
Job Type: Full-Time
Industry: Insurance Technology / Software Development
Salary Range: $75,000 – $90,000
Position Overview:
We are seeking an experienced Business Analyst to join our on-site team in San Antonio. This role is critical in bridging the gap between our end users and offshore development team. The ideal candidate will have a strong understanding of software systems, exceptional communication skills, and the ability to handle support-related interactions directly with users.
Key Responsibilities:
· Gather and analyze business requirements to translate into functional specifications for system enhancements and fixes
· Act as a liaison between stakeholders and offshore development teams to ensure clarity and alignment on technical solutions
· Create user stories, workflows, process diagrams, and system documentation to support development and QA efforts
· Conduct functional and user acceptance testing (UAT) to validate deliverables
· Identify and recommend opportunities for product and process improvement based on support trends and user feedback
· Prioritize incoming issues and requests
· Assist with training material development and user education as needed
Qualifications:
· Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience)
· 4+ years of experience in business analysis, technical support, or a similar role in a software development environment
· Proven experience communicating effectively between business users and development teams
· Experience working with offshore teams and navigating time zone differences
· Strong analytical and documentation skills
· Knowledge of the insurance claims or adjusting industry is a plus
· Comfortable handling and resolving customer support phone calls
Compensation & Benefits
· Salary: $75,000-$90,000 annually
· Health, dental, and vision insurance
· 401(k) with employer match
· Paid time off and company holidays
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What We Do
Allcat’s mission is to be the provider of choice for all insurance adjusting needs with a complete set of tech-enabled insurance services that facilitate claims with total accuracy, speed, and quality. We have long been a tech-forward leader in the space as one of the first to pioneer paperless claims. We built our trusted reputation as a leading provider of outsourced services by delivering a full suite of end-to-end solutions that address all aspects of the insurance resolution process. Our collective insurance expertise comes from all levels of the organization, allowing us to anticipate insurance needs before they occur. We’ve been at the forefront of insurance claims innovation with pioneering claims-as-a-service solutions like Claim Assist. Designed by insurance experts for the insurance industry, Claim Assist is a highly innovative solution that allows insurance carriers, adjusters, and inspectors to handle all aspects of an assignment quickly and accurately. Additionally, Allcat has a growing network of 8,000+ adjusters are located where insurance claims occur, allowing them to respond rapidly. Our quality-first approach enables us to provide efficiencies to customers, while maintaining a reliable partnership. And our quality assurance program ensures our product exceeds the industry standards and gives our clients the consistent service they deserve. Our people make the difference in our success, and they are dedicated to honesty, integrity and handling claims quickly, easily and with empathy. We emphasize learning and personal development and reward our employees with great benefits. Come join the Allcat family today!
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