The technical Business Analyst will serve as the critical link between clients and product teams, ensuring that business needs are thoroughly understood, accurately documented, and effectively translated into actionable solutions.
Responsibilities:
- Analyze client business requirements to determine the best approach to meeting the client's needs (e.g., existing functionality, new feature).
- Advocate for product as appropriate for the given project and guide customers in their decision making.
- Conduct interviews and surveys with clients to gather an understanding of the what and why behind their business needs.
- Analyze and document moderately complex requirements and translate client requirements into product requirements.
- Create and maintain requirements documentation that clearly and accurately conveys what is changing and why, with both client and product perspectives.
- Learn systems and become a system SME.
- Manage a client's Backlog as a lead project BA with an understanding of the Gaps and understands the priority and milestones to which features are needed.
- Build a strong relationship and is seen as a trusted advisor to the client and the project team.
- Research client questions regarding functionality by using test systems, reading documentation or reaching out to SMEs as needed to get required answers.
- Support the development team during the build phase.
- Review and approve test cases and scenarios and help with the execution of testing to ensure that solutions meet business requirements.
- Manage scope by identifying and calling out scope changes and can have scope conversations with the client.
- Up to 25% travel
Skills:
- 5+ years - Experience as a Technical Business Analyst
- Experience supporting projects around Toshiba ACE POS Software
- Experience with software development teams and projects
- Excellent communication skills, both written and verbal
- Good analytic and logical problem-solving skills
- Strong collaborative and teamwork-oriented skills
- Experience in Agile development methodologies
- Experience in creating product documentation
- Self-Driven
- Retail/POS knowledge
- Fluent English Language Speaking, Written Skills
Top Skills
What We Do
Technology is mission-critical to your business so it must work — continuously. That’s why Pomeroy is always working.
Everything we do — every assessment, every equipment procurement, every service outcome — is focused on keeping your organization running smoothly and staying productive. Your dedicated Pomeroy team carefully monitors your workplace so we not only optimize efficiencies but also pre-empt issues before your work is interrupted. We’re where you need us, ensuring business continuity often before the effects of an issue are ever felt. When something does happen, we immediately jump in and get your business technology back to full speed. You can be confident that a Pomeroy partnership brings the right level of tailored IT support specific to your business. And as your business grows and the world changes, we help evolve your IT capabilities so your business runs non-stop into the future.
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