Business Analyst

Malbek is seeking a highly experienced Business Analyst with deep Contract Lifecycle Management (CLM) expertise to join our Customer Experience team. This is a high-impact, customer-facing role focused on delivering complex CLM implementations and driving strategic transformation across legal, procurement, and commercial operations. 

This role is ideal for candidates coming from leading CLM platforms who are looking for greater ownership, broader scope, and the opportunity to influence how modern CLM and AI solutions are delivered and adopted. 

Job Summary 

As a CLM Business Analyst / Implementation Lead, you will own the end-to-end delivery of enterprise CLM implementations, acting as both a functional expert and strategic advisor. You will partner directly with customer stakeholders to define requirements, architect solutions, and drive adoption of scalable CLM processes. 

This role requires strong expertise in contract lifecycle design, workflow automation, and enterprise system integration, along with the ability to guide customers in leveraging AI-driven capabilities to transform contract operations. 

Key Responsibilities 

• Own and lead full lifecycle CLM implementations from discovery through post-go-live optimization  

• Serve as the primary Business Analyst and solution architect, translating complex legal and business requirements into scalable CLM configurations  

• Design and implement advanced contract workflows, approval hierarchies, and automation frameworks  

• Lead process reengineering initiatives, driving standardization and best practices across the contract lifecycle  

• Configure and optimize templates, clause libraries, and playbooks aligned to enterprise contracting strategies  

• Develop and execute complex data migration strategies from legacy CLM or repository systems  

• Act as a trusted advisor to customers on CLM maturity, governance, and operational excellence  

• Partner with customers to define and deploy AI-powered use cases (e.g., contract review, clause extraction, risk identification)  

• Lead and solution enterprise integrations (CRM, ERP, procurement systems, etc.)  

• Drive UAT, validation, and quality assurance across all implementations  

• Deliver executive-level and end-user training, ensuring strong adoption and long-term success  

• Influence implementation strategy and contribute to continuous improvement of Malbek’s delivery methodology  

• Lead or support project management responsibilities on complex or multi-phase deployments  

Preferred Qualifications 

• Bachelor’s degree in Business, Legal Studies, Information Systems, or related field  

• 4+ years of hands-on CLM implementation experience, preferably with enterprise  

• Deep understanding of end-to-end contract lifecycle processes, including legal, procurement, and sales contracting workflows  

• Proven experience as a lead Business Analyst or Implementation Lead in enterprise SaaS environments  

• Strong expertise in workflow design, business process optimization, and requirements translation  

• Experience leading complex enterprise implementations with multiple stakeholders and integrations  

• Proficiency in data migration, APIs, and system integrations  

• Experience advising on and implementing AI-driven capabilities within CLM or enterprise platforms  

• Strong executive presence with the ability to influence stakeholders at all levels  

• Exceptional analytical, problem-solving, and documentation skills  

• Ability to thrive in a fast-paced, high-growth environment and manage multiple concurrent projects  

• Experience working across global teams and time zones