We are seeking a mid-level Business Analyst to join our IT services team supporting banking systems across Africa. The successful candidate will act as the bridge between clients (banks and SACCOs) and technical implementation teams, ensuring smooth communication, accurate requirements, and efficient problem resolution.
Key Responsibilities
- Act as the first point of contact for client banks, analyzing issues and providing solutions where possible.
- Gather, document, and analyze business requirements; prepare BRDs and communicate them to implementation partners.
- Perform system parameterization and provide configuration guidance when applicable.
- Work with APIs (SOAP & REST), analyze results, and support integrations.
- Write and execute SQL queries to perform data analysis and problem investigation.
- Support change requests, enhancements, and new feature analysis.
- Collaborate with clients and internal teams to ensure timely issue resolution and delivery.
Qualifications & Skills
- Bachelor’s degree in computer science, Information Technology, or related field.
- 3–4 years of professional experience, ideally in a bank, SACCO, or IT services company.
- Strong technical background, solid knowledge of SQL, APIs (SOAP/REST), & Excel.
- Ability to prepare clear documentation (BRDs, specifications).
- Familiarity with basic banking concepts.
- Excellent communication and organizational skills.
- Willingness to travel when required.
Benefits
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Our company is people - centric and offers personalized benefits to each employee:
- We want you to be well compensated for what you bring in, so we offer an attractive salary package
- Your health matters to us, so all colleagues have a private health insurance plan from day one
- We are excited for challenges, so you are invited to take part in exciting projects
- We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide
- We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!
Relational Financial Solutions
adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in https://www.relationalfs.com/legal-information/pri.... By submitting an application to this position and by sharing your personal data with Relational Financial Solutions you acknowledge and accept its Policy and authorise Relational Financial Solutions to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.
Top Skills
What We Do
We are Relational.
A leading business software provider with just about 30 years of experience,
international footprint and a long track record of serving major industry players, providing invaluable support and driving real business impact.
We deliver Loan Origination, Loan Management and Debt Management solutions through our own i-Apply, CiTRON and AroTRON products. Our long-lasting partnership with a number of international software vendors such as SAP, Informatica, BMC, and Atlassian allows us to also offer Business Service Management, Analytics and Data Governance solutions.
As your strategic partner, we are committed to offer you the best tools to grow your business and excel. And we are there for you along the way.
