Join us as a Business Analyst
- Take on a critical role defining and realising fantastic solutions, processes, benefits and new opportunities to deliver to our stakeholders
- You'll be working in a vibrant, forward looking team and helping us to shape the future of our business
- It’s a great chance to hit the ground running, take advantage of our development opportunities, and advance your career
- We're offering this role at associate level
In your new role, you’ll be supporting the analysis of complex cross franchise and pan group requirements, while capturing, validating and documenting business and system requirements and making sure that they are in line with key strategic principles. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions.
You’ll also:
- Create and maintain documentation, as well as support controls and quality assurance for key stakeholders and suppliers
- Identify and support cut-over and implementation tasks
- Trace and link business requirements to future state design
- Create and execute test scenarios and test scripts at various stages of the project in order to validate the solution design
- Facilitate user acceptance testing and support business users in executing the user acceptance testing
The skills you'll need
You’ll need to hold an appropriate business analyst certification, such as BAX, CPRE and CBAP. Additionally, you’ll have a highly analytical mindset, with strong organisational skills and the ability to prioritise your work.
We'll also look for you to have working knowledge in Amazon Lex development/configuration and Amazon DynamoDB amendments will be an advantage.
You’ll also need:
- Proficient in business process mapping and conversion to unauthenticated and authenticated self-service journeys in IVR
- Experience in optimisation of existing unauthenticated and authenticated self-service journeys in IVR
- A background of delivering business analysis in a technology or IT function
- Strong stakeholder management skills
- Excellent in testing and business checkout
Hours
45Job Posting Closing Date:
17/10/2025Top Skills
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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