Business Analyst

About the Job
At Red Hat, our commitment to open source innovation extends beyond our products - it’s embedded in how we work and grow. Red Hatters embrace change – especially in our fast-moving technological landscape – and have a strong growth mindset. That's why we encourage our teams to proactively, thoughtfully, and ethically use AI to simplify their workflows, cut complexity, and boost efficiency. This empowers our associates to focus on higher-impact work, creating smart, more innovative solutions that solve our customers' most pressing challenges.

The Red Hat Agility and Technical Solutions (AnTS) team is seeking an experienced Business Analyst job level 3 to join us in Raleigh, NC. The Business Analyst is responsible for working with minimal instruction and leading the resolution of varied and non-routine complex project-related activities. Person in this role will work closely with the two data analysts on the team. The role exercises expert judgment and creative solutioning to resolve complex issues that impact overall project delivery. The Business Analyst may coordinate the activities of other team members (team lead) to ensure successful completion of projects and assignments. This position provides mentorship and guidance to new team members, supporting their development and project understanding.

What you will do

• Ensure project requirements and proposed solutions are aligned with Red Hat’s strategic goals and objectives.

• Collaborate with cross-functional teams, including product, engineering, and design, to architect and design solutions that effectively meet complex business needs.

• Act as a key liaison between business stakeholders and technical teams, translating business strategy and requirements into detailed functional specifications, user stories, and process flows.

• Proactively communicate and manage expectations with all stakeholders throughout the project lifecycle, ensuring clarity and consensus.

• Define and document clear user acceptance criteria (UAC) and lead user acceptance testing (UAT) to validate that solutions meet business requirements and quality standards.

• Perform gap analysis to identify discrepancies between the current state ("as-is") and the desired future state ("to-be"), modeling business processes and identifying opportunities for optimization.

• Create and maintain comprehensive documentation of process practices across Product Engineering, including dashboard designs and training materials to support successful implementation and user adoption.

• Collaborate with cross-functional teams to identify opportunities for AI integration within the software development lifecycle, driving continuous improvement and innovation in engineering practices; share use cases for successful experiments with stakeholders for broader use.

• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.

What you will bring

• Bachelor’s degree or equivalent experience; MBA preferred.

• 5+ years of experience in a business analyst role.

• Strong understanding of BPMN 2.0 (business process modeling and notation).

• Proven ability to translate customer needs into actionable business solutions and requirements.

• PMI-PBA, IIBA-CBAP, or equivalent industry certification strongly preferred.

• Exceptional analytical and critical thinking abilities.

• Excellent verbal and written communication abilities.

• Ability to conduct cost/benefit analyses and provide clear recommendations.

• Ability to work independently and lead others during projects

• Ability to resonate with technical and non-technical audiences and serve as a conduit between the two

• Demonstrated success working with global and cross-functional teams.

The following is considered a plus

• Additional certifications such as ITIL, Six Sigma, PMP, or PRINCE2.

• Familiarity with Red Hat’s product portfolio and open source software business models.

 #LI-EK1

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.