Business Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Business Analyst – Data Interpretation & Insight Generation do?

At Fiserv, we’re driven by the promise of financial innovation that meets the needs of today’s fast-paced world. As a Business Analyst in Data Interpretation & Insight Generation, you’ll own the narrative behind the numbers. This role is perfect for data enthusiasts who excel in uncovering actionable insights, identifying inefficiencies, and driving cross-functional alignment through clear communication and compelling visualizations.

What you will do:

• Analyze structured and unstructured datasets to extract insights, trends, and anomalies.
• Conduct root cause analysis to identify underlying issues impacting business performance.
• Develop and implement business process models using tools like BPMN, SIPOC, or swim lane diagrams.
• Build intuitive and actionable dashboards using Power BI and Excel.
• Write SQL queries to extract structured data for analysis.
• Create comprehensive documentation, collaboration, and knowledge management using Confluence, SharePoint, and JIRA.
• Gather requirements and align deliverables across business, tech, and product teams.
• Support the implementation of new processes and tools while managing stakeholder adoption.

What you will need to have:

• 5 years of experience in business analysis, data analytics, or related domains.
• Bachelor's degree in engineering, statistics, economics, business administration, or related field.
• Proficiency in Power BI, Excel, and SQL.
• 5 years of experience in interpreting complex datasets and converting them into actionable business strategies.
• 5 years of experience working within cross-functional teams in operations, product, or analytics.

What would be great to have:

• Six Sigma Green Belt or higher certification and proven application of structured problem-solving techniques.
• 4 years of experience with process improvement, SOP development, or documentation tools like Confluence and SharePoint.
• 4 years of experience in fast-paced, cross-functional environments.
• Knowledge of advanced analysis tools such as Tableau, Looker, or Python (preferred but not mandatory)

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.