Business Analyst

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Working as a part of the Revenue Operations team, the role requires you to work closely with the sales, marketing, finance, operations, and customer success teams to ensure data integrity in our systems.

Role Requirement:
● Work on internal sales team tickets on a daily basis within the given SLA to resolve issues and disputes.
● Be part of the backend operation team to ensure a smooth process.
● Create weekly monthly reports on the insights and findings with a recommendation.
● Be an expert at internal sales policy and processes along with the products.
● Audit data monthly for cleanliness and process improvements.
● Build trust with stakeholders.
● Frequent professional interaction and communication with the sales team and tech team.
● Provides first-level technical support to the Internal Stakeholders/Sales Reps.
● Provide feedbacks to the technical team to identify technical defects/issues.
● Identifies and provides input on unique or recurring Sales Rep problems to the product/respective teams.
● Guide the team members as and when required.

● Education and experience: Bachelor’s Degree in an analytical field (Engineering or Math or Economics), preferably with work experience of 1-3 years.
● Experience in being part of data management or market research roles is a plus.
● Excellent problem-solving and analytical skills
● Proficiency in Microsoft Office software products, including PowerPoint, Excel, Word
● Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.
● Proven experience managing multiple projects in a fast-paced environment
● Working with minimal supervision
● Flexibility and availability to work on ad-hoc business requirements
● Attention to details
● Previous CRM experience will be an added advantage

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.