At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.Key Duties and Responsibilities
Projects vary, but typically will have you:
- Solve real-world business problems, considering technical, financial, and operational constraints.
- Work with clients to define end to end user journeys that form part of the solution blueprint.
- Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager.
- Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
- Deliver tailored presentations to effectively showcase the achievements and milestones to various stakeholders.
- Contribute to our methodology to help us do things faster and better.
Our ideal candidate will put the analysis into analyst. You should:
- Leverage your exceptional communication skills when working with customers to understand a problem statement.
- Recognise the additional detail and clarity required for a solution design, and quickly work to close these gaps.
- Be able to work within the constraints to define a detailed, complete, and implementable solution. This will breakdown the solution components, what each component does and how it does it.
- Summarise your solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback, approvals and move into implementation.
- Be able to manage client expectations through workshop and feedback sessions.
- Work as part of a team and independently when required
- Be a mentor and lead a team of budding solution designers
Desirable:
- Hands on experience in coding. For instance, when to use global and local variables, and the concept of object oriented programming.
- Experience working as a vendor.
- Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.)
- Knowledge in the telco pricing/billing domains.
Interested, but don’t think you fit into all this 100%? We would still like to hear from you – just let us in your cover letter know how your strengths align to our criteria, and where we can help you grow.
Location(s):
Malaysia RemoteSimilar Jobs
What We Do
Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey.
That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
Why Work With Us
We're high on respect and low on ego, making us an easy company to do business with and the best place to work. We cultivate a culture based on integrity, innovation, and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. #ChooseCSG
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