Business Analyst

Job Description: Business Analyst – Travel & Airline Domain We are looking for an experienced Business Analyst with strong domain expertise in the Travel industry, particularly in Airline Reservation Systems, Passenger Services, and Cargo Operations. The ideal candidate will work closely with business stakeholders, Product Owners, and Agile delivery teams to understand business needs, translate them into clear and actionable requirements, and ensure successful delivery of high-quality solutions.

The role requires strong analytical and documentation skills, hands-on experience in Agile/Scrum environments, and a good understanding of airline and cargo business processes, systems, and integrations.

Key Responsibilities

• Elicit, analyze, and document business and functional requirements across airline passenger services, reservation systems, cargo operations, and related integrations.
• Collaborate with business stakeholders, Product Owners, Scrum Masters, and development teams to refine, prioritize, and maintain the product backlog.
• Develop and maintain user stories, acceptance criteria, use cases, business rules, process flows, and functional documentation.
• Participate in Agile/Scrum ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives.
• Act as a liaison between business stakeholders and technical teams to ensure a shared understanding of requirements and expected outcomes.
• Support User Acceptance Testing (UAT), including test scenario preparation, execution support, defect triage, and business sign-off.
• Conduct impact analysis for change requests, assess dependencies, and support scope management.
• Maintain requirements traceability throughout the software development lifecycle.
• Collaborate with cross-functional teams to identify process improvements and ensure alignment with business objectives.
• Contribute to continuous improvement of Business Analysis practices, documentation standards, and Agile delivery processes.

Required Skills and Experience

Core Business Analysis Skills

• 5–8 years of experience as a Business Analyst in IT, software development, or digital transformation projects.
• Strong hands-on experience working in Agile/Scrum delivery environments.
• Proven ability to create clear, concise, and testable user stories and acceptance criteria.
• Experience in requirements elicitation through stakeholder interviews, workshops, requirement walkthroughs, and collaborative discussions.
• Strong analytical, problem-solving, documentation, and stakeholder management skills.
• Ability to translate complex business requirements into actionable functional specifications.

Mandatory Domain Expertise

• Hands-on experience in the Travel industry, preferably in airline reservation systems, passenger services, or air cargo operations.
• Good understanding of airline reservation and passenger service processes, including booking, ticketing, and Passenger Service Systems (PSS).
• Knowledge of airline distribution and booking technologies such as Internet Booking Engines (IBE) and New Distribution Capability (NDC) is desirable.
• Understanding of air cargo processes, including cargo booking, Air Waybill (AWB), shipment tracking, rating, and cargo operations.
• Familiarity with business workflows, system integrations, and operational processes within the airline or cargo ecosystem.

Communication and Collaboration

• Excellent written and verbal communication skills.
• Ability to engage effectively with global customers, business users, Product Owners, and technical teams.
• Strong documentation skills with attention to detail.
• Ability to manage multiple priorities and work effectively in a collaborative, fast-paced environment.

Preferred Qualifications

• Experience working with international airline, travel, or air cargo customers.
• Hands-on experience with JIRA, Confluence, or similar Agile project management and documentation tools.
• Exposure to API-based integrations, third-party systems, and digital platforms within the travel ecosystem.
• Agile or Scrum certifications such as Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), or equivalent.

Experience

5–8 years of relevant Business Analysis experience, with mandatory Travel domain exposure and a strong understanding of airline reservation, passenger services, or cargo business processes.

• Airline Reservation & Passenger Service Systems (PSS, IBE, Booking & Ticketing)
• Air Cargo Operations (Booking, AWB, Tracking & Rating)
• Business Analysis & Agile/Scrum (Requirements Gathering, User Stories, Acceptance Criteria, JIRA)