About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer care, and we need your help!
We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.
As Business Analyst, You Will…
- Collect and validate data requirements for business intelligence systems
- Support reporting from multiple applications
- Create, validate and recommend optimization of business processes
- Support projects through development, quality assurance, user acceptance testing and production implementation
- Create internal guides, training materials and end-user documentation
- Facilitate requirements workshops
- Build and manage business relationships
As Business Analyst, You Have…
- A Degree or Diploma in Computer Science, Information Systems or equivalent experience
- 3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents
- Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset
- Experience in facilitating workshops and training sessions with diverse groups of stakeholders
- Demonstrated experience creating and leading testing
- Strong attention to detail
- Excellent organizational and time management skills
- Demonstrated strength in communications both verbal and written
- Ability to build relationships
- Technical understanding and problem solving skills
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- Degree or diploma in Computer Science, Information Systems, or equivalent experience
- 3-5 years of practical business analysis experience
- Experience analyzing business systems and processes
- Experience creating structured business requirements documents
- Experience facilitating workshops and training sessions with diverse stakeholders
- Demonstrated experience creating and leading testing
- Strong attention to detail
- Excellent organizational and time management skills
- Strong verbal and written communication skills
- Ability to build relationships
- Technical understanding and problem-solving skills
- Business process management practitioner designation, CBAP, Lean Six Sigma Yellow or Black Belt, PMP, or other certification
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
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