The Role
Supports the Payroll team as a payroll analyst, likely assisting with payroll data, processing, reconciliation, reporting, and related administrative analysis. The description provides limited detail about specific responsibilities.
Summary Generated by Built In
Key Responsibilities
- Business & Stakeholder Engagement
- Engage internal and external stakeholders to gather business and operational requirements.
- Facilitate discovery workshops, stakeholder interviews, and solution discussions.
- Translate business needs into functional and reporting requirements.
- Act as liaison between business teams, technical teams, and leadership.
- Requirements & Process Management
- Develop and maintain Business Requirement Documents (BRD) and Functional Specifications.
- Create process maps, workflow diagrams, and gap analysis reports.
- Ensure requirement traceability across project lifecycle.
- Validate requirements with stakeholders before implementation.
- Report Generation & Performance Analytics
- Design, develop, and maintain operational and business performance reports.
- Generate periodic reports including:
- Weekly operational performance reports
- Project progress reports
- Revenue and pipeline performance tracking
- Service delivery and SLA performance reports
- Customer experience and service quality reports
- Automate report generation using reporting tools where possible.
- Ensure data accuracy, consistency, and timely report delivery.
- Weekly Dashboard Development & Management
- Develop and maintain executive and operational dashboards.
- Consolidate data from multiple systems and stakeholders into centralized dashboards.
- Track key performance indicators including:
- Revenue and sales pipeline performance
- Project delivery milestones and risk tracking
- Service performance and SLA compliance
- Customer satisfaction metrics
- Resource utilization and operational efficiency
- Provide weekly dashboard updates to leadership and management teams.
- Highlight performance trends, risks, and improvement opportunities.
- Recommend corrective actions based on dashboard insights.
- Data Analysis & Business Insights
- Perform data analysis to identify business trends and operational gaps.
- Support forecasting and business planning through data modelling.
- Provide decision support through analytics and insights.
- Identify opportunities for process improvement and automation.
- Project & Delivery Support
- Support project planning, scope definition, and governance tracking.
- Assist in business case preparation and cost-benefit analysis.
- Facilitate User Acceptance Testing (UAT) and validation processes.
- Monitor project performance metrics and reporting.
- Pre-Sales & Commercial Support
- Support RFP/RFI responses and solution proposals.
- Assist in defining service scope, KPIs, and SLAs.
- Provide data and analysis to support business growth initiatives.
Scope of Coverage
- Digital Infrastructure Projects
- Data Center & Network Transformation
- Cloud & Managed Services Programs
- Customer Experience and Service Performance
- Operational Performance Monitoring
Key Deliverables
- Business Requirement Documents
- Process Flow & Gap Analysis Reports
- Weekly Executive Performance Dashboards
- Automated Reporting Models
- KPI & SLA Performance Reports
- Business Performance Analytics Reports
- Forecasting and Trend Analysis Reports
Reporting Responsibilities
- Produce weekly business performance dashboards for management review.
- Generate monthly and quarterly operational performance summaries.
- Provide ad-hoc executive reports and analysis.
- Maintain reporting templates, automation workflows, and data governance.
Required Skills & Competencies
Functional Skills
- Business process analysis
- Data analytics and reporting
- KPI and performance management
- Stakeholder engagement
Technical Skills (Preferred)
- Power BI / Tableau / Excel Advanced Analytics
- SQL or Data Query Tools
- Knowledge of IT Infrastructure and Managed Services
- Understanding of ITIL or Agile methodologies
Soft Skills
- Strong analytical thinking
- Attention to detail
- Strong presentation and reporting skills
- Ability to translate data into business insights
Success Metrics / KPIs
- Accuracy and timeliness of reports and dashboards
- Stakeholder satisfaction on reporting quality
- Dashboard adoption and usage by leadership
- Contribution to operational performance improvement
- Reporting automation efficiency
Black Box Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Box and has not been reviewed or approved by Black Box.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical and prescription drug coverage plus dental and vision plan options. Life and disability protections are also included, along with EAP and emergency travel assistance.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid time off, company holidays, floating holidays, and multiple leave types such as jury duty and bereavement leave. Paid time off and benefits are also characterized as “good” in at least one recent account.
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Retirement Support — Retirement and tax-advantaged savings options include a 401(k), FSAs, and an HSA with company contributions. A company match is also cited in one instance, suggesting some employer support for retirement saving.
Black Box Insights
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The Company
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
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