Custom Software Systems, Inc. (CSS) is seeking a BA/Project Manager – M365 Team Lead to manage operational and project-based work for the M365 team using Kanban methodology. This role combines Scrum Master facilitation, project management, and IT operations leadership across Microsoft 365 and related enterprise technologies. The ideal candidate has experience working closely with network/infrastructure engineers and technical teams.
Responsibilities
- Facilitate daily stand-ups, retrospectives, and continuous improvement activities.
- Manage Kanban boards, priorities, workflow, WIP limits, blockers, and team delivery.
- Coach team members on Agile/Kanban best practices.
- Plan and deliver M365 projects on time and within scope.
- Develop schedules, resource plans, risk mitigation strategies, and status reporting.
- Coordinate with network engineers, infrastructure teams, IT teams, and business stakeholders.
- Oversee M365 operational work, including requests, incidents, SLAs, and metrics.
- Coordinate maintenance windows, change management, capacity planning, and resource allocation.
- Maintain project/technical documentation and ensure knowledge transfer.
Required Qualifications
- U.S. Citizenship.
- Bachelor’s degree in Computer Science or related field.
- 5–7 years of IT project management and/or Scrum Master experience.
- Experience managing operational and project work simultaneously.
- Experience facilitating Agile ceremonies in a Kanban environment.
- Experience collaborating with network/infrastructure engineers.
- Knowledge of Microsoft 365, including Exchange Online, SharePoint Online, Teams, OneDrive, and Copilot.
- Knowledge of email security/flow management, including Proofpoint.
- Strong understanding of Kanban methodology and metrics.
- Experience with Jira and GitLab.
- Strong stakeholder management, facilitation, communication, risk management, and problem-solving skills.
- Ability to manage competing priorities in a fast-paced environment.
Preferred Qualifications
- PMP, CAPM, or equivalent PM certification.
- ITIL Foundation v4.
- PowerShell scripting for M365 automation.
- Microsoft Graph API experience.
- Hybrid cloud experience.
Compensation & Benefits
Compensation is negotiable. CSS offers a competitive benefits package that may include health, dental and vision insurance, HSA, short- and long-term disability, basic and supplemental life insurance, Simple IRA, parking/commuting reimbursement, and training/education benefits.
Skills Required
- U.S. citizenship
- Bachelor’s degree in Computer Science or a related field
- 5–7 years of IT project management and/or Scrum Master experience
- Experience managing operational and project work simultaneously
- Experience facilitating Agile ceremonies in a Kanban environment
- Experience collaborating with network and infrastructure engineers
- Knowledge of Microsoft 365, including Exchange Online, SharePoint Online, Teams, OneDrive, and Copilot
- Knowledge of email security and flow management, including Proofpoint
- Strong understanding of Kanban methodology and metrics
- Experience with Jira and GitLab
- Stakeholder management, facilitation, communication, risk management, and problem-solving skills
- Ability to manage competing priorities in a fast-paced environment
- PMP, CAPM, or equivalent project management certification
- ITIL Foundation v4
- PowerShell scripting for M365 automation
- Microsoft Graph API experience
- Hybrid cloud experience
What We Do
Welcome To Custom Software Systems, Inc. About Custom Software Systems, Inc.: Headquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a certified Woman Owned Small Business (WOSB) and certified HUBZone Business. Built on a foundation of trusted client partnerships, CSS has fostered a “stakeholder-centric”, yet disciplined approach to IT solutions development. This ensures our ability to consistently deliver on time and within budget and to meet or exceed our customers’ expectations. Core Expertise: CSS specializes in developing and implementing Custom Software Solutions and Support Services which deliver high value to our customers. Our skilled team of consultants helps our clients/partners integrate technology that fits their business needs. We provide our clients with a full array of services, including: - Project Management & Oversight (PMP certified Project Managers) - Database and Data Management (Certified DBA’s) - Data Architecture (DAMA and TDWI member) - Middleware Support (Oracle Fusion Middleware) - Application Lifecycle Management (ALM) - Oracle Fusion Middleware Support - Business Intelligence Support (WebFOCUS, Business Objects, Tableau) - Full Lifecycle Application Development (Agile, RUP, Waterfall) - Identity Management - Operations and Maintenance Core Values: CSS was founded on a set of guiding principles that include good old fashioned hard work, ethics, teamwork, and innovation. We establish relationships with our customers that are based on direct and honest communication and perseverance to get the job done which in turn fosters respect and trust. We expect our associates, at every level, to conduct themselves with integrity, honesty and strong ethics in all relationships with customers and employees.
