Overview
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.
We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.
Position Summary
Credence has an immediate need for a Business Analyst to support the analysis, documentation, and improvement of business processes and technology solutions. This role partners with stakeholders, developers, Scrum teams, and IT staff to gather requirements, create user stories, and translate business needs into effective solutions. The ideal candidate has experience with Agile methodologies, requirements management, and stakeholder collaboration, with a focus on process improvement and successful solution delivery.
Responsibilities include, but are not limited to the duties listed below:
- Evaluate business processes, identify opportunities for improvement, and recommend effective solutions.
- Gather, analyze, and document business, functional, and system requirements.
- Create user stories, acceptance criteria, process flows, and business documentation to support Agile development efforts.
- Collaborate with stakeholders, Scrum Masters, developers, and IT teams to translate business needs into technical solutions.
- Conduct requirements workshops, meetings, presentations, and stakeholder briefings.
- Support ServiceNow application implementation, enhancement, testing, and integration activities.
- Participate in Agile ceremonies and help ensure project deliverables remain on track and aligned with business objectives.
- Analyze and validate solution designs, test results, and implemented functionality.
- Monitor industry trends, emerging technologies, and process improvement opportunities.
- Work with cross-functional teams to meet project milestones and client expectations.
- Document findings, recommendations, and project outcomes.
- Support multiple projects and priorities in a fast-paced environment.
- Perform additional duties and special projects as assigned.
Requirements
- US citizenship with Active Secret Clearance is required.
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.
- 2-4 years of experience gathering and documenting business requirements in an Agile environment.
- Demonstrated experience creating user stories, acceptance criteria, process flows, and business requirements documentation.
- Experience collaborating with business stakeholders, developers, and cross-functional teams to deliver software solutions.
- Ability to analyze business processes, identify gaps, and recommend improvements.
- Strong problem-solving, communication, and stakeholder management skills.
- Experience supporting users by investigating, communicating, and resolving issues.
- Knowledge of Agile Scrum methodologies and the Software Development Life Cycle (SDLC).
- Experience with Jira and Agile project management tools strongly preferred.
- ServiceNow experience strongly preferred.
- Experience with data analysis, reporting, knowledge management, or data visualization tools preferred.
- Ability to manage multiple priorities and work effectively in a fast-paced team environment.
- Experience eliciting requirements, validating solutions, and supporting testing activities is a plus.
Salary Range: $104,000 - $125,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Skills Required
- U.S. citizenship
- Active Secret clearance
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience
- 2–4 years of experience gathering and documenting business requirements in an Agile environment
- Experience creating user stories, acceptance criteria, process flows, and business requirements documentation
- Experience collaborating with business stakeholders, developers, and cross-functional teams to deliver software solutions
- Ability to analyze business processes, identify gaps, and recommend improvements
- Strong problem-solving, communication, and stakeholder management skills
- Experience supporting users by investigating, communicating, and resolving issues
- Knowledge of Agile Scrum methodologies and the Software Development Life Cycle
- Experience with Jira and Agile project management tools
- ServiceNow experience
- Experience with data analysis, reporting, knowledge management, or data visualization tools
- Ability to manage multiple priorities and work effectively in a fast-paced team environment
- Experience eliciting requirements, validating solutions, and supporting testing activities
Credence Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Credence and has not been reviewed or approved by Credence.
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Fair & Transparent Compensation — Pay is considered competitive or better than average across many roles, with multiple examples describing excellent pay and competitive salaries. Additional cash elements such as bonuses appear alongside base pay.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, supported by HSAs/FSAs and a TRICARE supplement. Employer-paid life and disability coverage further strengthen the protection package.
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Leave & Time Off Breadth — Time off includes flexible PTO and a broad holiday schedule aligned to federal holidays. Additional leave types such as military and bereavement leave are available.
Credence Insights
What We Do
Credence provides innovative technology, health, international development, engineering, and management solutions to support mission-critical programs for Federal government customers. We are one of the nation’s largest privately held government contractors. Our ability to perform exceptionally to implement new solutions, efficiencies, and savings across 220 U.S. Government programs is due to our obsession with exceeding customer expectations and our emphasis on employee wellbeing—best exemplified by our corporate philosophy: “One Measure of Success. Yours.” WHY WORK WITH CREDENCE? We are consistently rated as a Top Workplace and are proud to be one of the fastest growing privately held firms in the U.S. over the last decade. Credence treats each customer, teaming partner, and employee as a trusted partner whom we serve. We ensure successful outcomes by focusing on the measure of success that we consider to be most important—Yours. WHY WORK FOR CREDENCE? We are a diverse, enthusiastic team of professionals who are dedicated to providing exceptional service to our customers. Our culture is focused on employee empowerment, recognition, and reward, and each person is encouraged to take initiative and strive to reach their greatest potential. HOW CREDENCE GIVES BACK: We believe in giving back to the communities in which we live and work through corporate charitable events, support for employee volunteering, and a 100% corporate match for employee charitable giving.
