Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.
Job DescriptionThe Business Analysis team supports the organization's strategic initiatives and project portfolio by partnering with business leaders to translate Wings' strategic priorities into actionable, well-defined solutions that deliver measurable business value. Working collaboratively with business stakeholders, portfolio management, and project delivery teams, the Business Analyst is responsible for eliciting, analyzing, documenting, and validating business requirements, as well as developing comprehensive functional and technical specifications that support successful project planning, execution, and implementation.
Essential Functions
- Business Analysis & Requirements Management:
- Act as a liaison between business units and project teams to elicit, analyze, document, and validate business needs, scope, and requirements.
- Support initiative discovery and planning by defining problem statements, scope boundaries, assumptions, dependencies, risks, and expected business value.
- Facilitate requirements gathering sessions and stakeholder interviews to identify business, functional, non-functional, and reporting requirements.
- Translate business needs into clear, actionable functional and technical specifications that guide solution design and delivery.
- Maintain requirements traceability throughout the project lifecycle to ensure alignment between business objectives, solution design, and delivered outcomes.
- Solution Design & Delivery Support:
- Collaborate with Business Leads, Business Process Designers, Data Analysts, Architects, Developers, vendors, and other stakeholders to analyze requirements and support solution design.
- Leverage knowledge of business processes and technology applications to evaluate solution options and recommend approaches that meet business objectives.
- Partner with project delivery teams to develop and maintain user stories, acceptance criteria, and other project artifacts within approved collaboration tools.
- Support user acceptance testing by working with quality assurance and business stakeholders to define, review, and validate acceptance criteria.
- Process Improvement & Planning:
- Partner with business process teams to document and maintain current-state and future-state process models that support operational improvements and strategic goals.
- Estimate business area resource needs and support project intake, prioritization, and capacity planning activities.
- Identify opportunities to improve business processes, efficiency, member experience, and organizational effectiveness.
- Identify opportunities to improve business processes, efficiency, member experience, and organizational effectiveness.
- Scope Management & Stakeholder Partnership:
- Assess proposed requirement and scope changes for business impact, feasibility, risk, and value while supporting disciplined scope management practices.
- Partner with Project Managers and business stakeholders to monitor project scope, requirements, timelines, issues, and dependencies.
- Establish and maintain effective working relationships across the business.
- Continuous improvement: Identify and recommend process, system, and operational improvements that enhance efficiency, reduce risk, improve member experience, and support strategic objectives.
- Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- Bachelor's Degree Bachelor's degree in Business, Information Technology, Finance, or related field, preferred.
- 3+ years of experience in business analysis, requirements management, process improvement, project delivery, or related experience, required.
- Experience working on cross-functional projects involving business and technology stakeholders, required.
- Financial services, banking, or credit union experience, preferred.
Technical or Specialized Knowledge/Skills:
- Working knowledge of business analysis concepts, tools, and techniques.
- Proven ability to practice a variety of techniques to ensure complete requirements.
- Working knowledge of computer software (i.e. Windows, Microsoft Office products including Visio, Excel and Outlook, Projects)
- Strong analytical and problem-solving skills.
- Ability to translate business requirements into functional and technical requirements.
- Excellent ability to organize information, manage tasks and projects and use available tools to effectively contribute to organization.
- Excellent verbal and written communication skills, including interpersonal skills with experience building effective, collaborative relationships with all organizational levels of business and technical staff.
- Ability to gain consensus on issue resolution with multiple parties.
- Able to adapt and respond well to changing priorities.
- Ability to work independently and collaboratively.
PAY RANGE: $92,000 to 107,000 Annually (S16), plus 15% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.
BENEFITS:
- Generous 401(k) match
- 401k Discretionary Profit Sharing
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term and Long Term Disability
- Health Savings Account with company contribution
- Employee Assistance Program
- Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
- Paid Holidays
- Tuition Reimbursement
- Paid Parental Leave
We anticipate this position to close on 09/25/2026. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Skills Required
- 3+ years of experience in business analysis, requirements management, process improvement, project delivery, or related experience
- Experience working on cross-functional projects involving business and technology stakeholders
- Bachelor's degree in Business, Information Technology, Finance, or a related field
- Financial services, banking, or credit union experience
- Working knowledge of business analysis concepts, tools, and techniques
- Ability to use Windows and Microsoft Office products, including Visio, Excel, Outlook, and Project
- Strong analytical and problem-solving skills
- Ability to translate business requirements into functional and technical requirements
- Excellent verbal and written communication and interpersonal skills
- Ability to build collaborative relationships with business and technical staff at all organizational levels
- Ability to gain consensus on issue resolution with multiple parties
- Ability to organize information, manage tasks and projects, and use available tools effectively
- Ability to adapt and respond well to changing priorities
- Ability to work independently and collaboratively
Wings Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wings Credit Union and has not been reviewed or approved by Wings Credit Union.
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Retirement Support — Retirement funding is notably generous, with a dollar‑for‑dollar 401(k) match up to 6% plus an additional 4% non‑elective employer contribution. This structure can elevate total rewards beyond base pay.
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Healthcare Strength — Medical coverage offers two Anthem plan options with 100% covered in‑network preventive care, $0 telemedicine, and employer HSA seeding for HDHP enrollees. Dental and vision coverage are included, and fertility support is available via Kindbody.
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Leave & Time Off Breadth — Paid time off is substantial, starting around 16 days and growing to about 28 days with tenure, plus four floating holidays. Employees also receive state‑compliant sick/safe time and 32 hours per year of Volunteer Time Off.
Wings Credit Union Insights
What We Do
More than 85 Years of Innovation providing our members great financial services. Please Note: If you have both a legacy Ent Credit Union and a legacy Wings Financial Credit Union share account(s), after June 30, 2026, the accounts will be aggregated into one account and will be insured up to a maximum amount of $250,000 under NCUA’s share insurance. Wings Credit Union is an Equal Housing Lender and Equal Opportunity Lender and is federally insured by NCUA. Learn more at WingsCU.com
