Overview
The Business Analyst – VA WebLGY supports a technology modernization and legacy system decommissioning initiative for a Department of Veterans Affairs loan guaranty program, translating business needs into clear, deliverable requirements that support Veterans and stakeholders. The role performs current-state analysis, stakeholder interviews, and capability assessments; develops user stories and breaks down requirements into actionable functionality; analyzes data requirements, business rules, and end-to-end data flows from source to screen; and maintains documentation supporting new feature development, modernization planning, and legacy system retirement. The analyst contributes to product design, specifications, and development, produces high-quality deliverables with guidance from a team lead, reviews solution options, and builds strong, collaborative relationships. This role requires 5 years of relevant experience with a bachelor’s degree, excellent written and verbal communication, strong attention to detail and problem-solving, the ability to shift priorities, leadership in ambiguous situations, and proficiency with the Microsoft Suite.
Key Functions
- Develop an understanding of the program's current and future technology needs and the benefits to stakeholders and Veterans.
- Perform current-state analysis, stakeholder interviews, and capability assessments to support technology modernization and legacy system decommissioning planning.
- Develop user stories and break down requirements into deliverable functionality.
- Analyze application and business domain data requirements and business rules, understanding the data flow from source to screen across capability areas.
- Document business capabilities, future-state processes, gaps, and dependencies to support modernization and decommissioning recommendations.
- Maintain other documentation related to development of new features and to legacy system modernization and retirement efforts.
- Contribute to the design, specifications, and development of products and solutions to meet client needs.
- Create high quality client deliverables with regular supervision from team lead.
- Prepare and review solution options with team lead to solve tough challenges.
- Be a good teammate to the client and the delivery team, encouraging and enabling teammates to be their best selves.
- Maintain positive relationships with the client.
Minimum Qualifications
- Bachelor's degree and 5 years of relevant experience.
- An additional 2 years of experience with an Associate's Degree.
- An additional 4 years of experience with a high school diploma.
- Excellent verbal and written communications skills.
- Strong attention to detail with proven analytical and problem-solving skills.
- Can easily shift focus between high priority tasks as required.
- Demonstrates leadership in the face of ambiguity, rather than waiting for direction from above.
- Navigates through challenges to consistently get things over the finish line.
- Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).
Preferred Qualifications or Skills
- Experience supporting the WebLGY application for the Department of Veterans Affairs.
- Existing Public Trust clearance at the Department of Veterans Affairs or other federal agency.
- In depth knowledge of the mortgage industry.
- Experience implementing Salesforce and/or AWS solutions for the federal government or Department of Veterans Affairs specifically.
- Experience using JIRA and Confluence.
- Experience supporting technology modernization or legacy system decommissioning assessments.
- Familiarity with AI-assisted tools for requirements analysis, documentation, and process mapping.
Position Details
- Employment type: Full-Time, W2
- Location: 100% Remote (US-based)
- Hours: 40 hours/week with availability during core business hours of 8am-5pm ET
- Start date: ASAP
- Eligibility: Must be eligible to obtain a Public Trust clearance
Skills Required
- Bachelor's degree and 5 years of relevant experience
- Associate's degree and 7 years of relevant experience
- High school diploma and 9 years of relevant experience
- Excellent verbal and written communication skills
- Strong attention to detail and analytical and problem-solving skills
- Ability to shift focus between high-priority tasks
- Leadership in ambiguous situations
- Ability to navigate challenges and complete deliverables
- Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
- Eligibility to obtain a Public Trust clearance
- Experience supporting the VA WebLGY application
- Existing Public Trust clearance with the Department of Veterans Affairs or another federal agency
- In-depth mortgage industry knowledge
- Experience implementing Salesforce or AWS solutions for the federal government or Department of Veterans Affairs
- Experience using JIRA and Confluence
- Experience with technology modernization or legacy system decommissioning assessments
- Familiarity with AI-assisted tools for requirements analysis, documentation, and process mapping
What We Do
There's one way to sum up what we believe at PhoenixTeam - time is of the essence. Mortgage technology delivery is unique. The intense pressure to deliver a digital customer experience, while also meeting regulatory requirements, while also reducing operational expense, and also reducing the cost to originate the loan... It goes on and on. Does your team have a sense of urgency? Are you sure they are working on the right things? How do you know the teams can deliver the outcomes you need? Are your teams telling you the problems? Are they able to detect and escalate the right issues? You can count on PhoenixTeam to get to the heart of the matter quickly and help you get the mortgage technology outcomes you need.
